[Federal Register Volume 86, Number 218 (Tuesday, November 16, 2021)]
[Notices]
[Page 63345]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-24953]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2021-0019]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Bureau of Consumer Financial Protection (Bureau) is requesting to 
renew the Office of Management and Budget (OMB) approval for an 
existing information collection titled ``Generic Information Collection 
Plan for the Collection of Qualitative Feedback on Bureau Service 
Delivery.''

DATES: Written comments are encouraged and must be received on or 
before January 18, 2022 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Email: [email protected]. Include Docket No. CFPB-
2021-0019 in the subject line of the email.
     Mail/Hand Delivery/Courier: Comment intake, Bureau of 
Consumer Financial Protection (Attention: PRA Office), 1700 G Street 
NW, Washington, DC 20552. Please note that due to circumstances 
associated with the COVID-19 pandemic, the Bureau discourages the 
submission of comments by mail, hand delivery, or courier. Please note 
that comments submitted after the comment period will not be accepted. 
In general, all comments received will become public records, including 
any personal information provided. Sensitive personal information, such 
as account numbers or Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to Anthony May, Paperwork Reduction Act Officer, at (202) 435-
7278, or email: [email protected]. If you require this document in an 
alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION:
    Title of Collection: Generic Information Collection for the 
Collection of Qualitative Feedback on Bureau Service Delivery.
    OMB Control Number: 3170-0024.
    Type of Review: Extension of a currently approved information 
collection.
    Affected Public: Individuals; Private sector; and State, Local, or 
Tribal Governments.
    Estimated Number of Respondents: 500,000.
    Estimated Total Annual Burden Hours: 125,000.
    Abstract: This generic information collection plan provides for the 
collection of qualitative feedback from consumers, financial 
institutions, and stakeholders on a wide range of services the Bureau 
provides in an efficient, timely manner, in accordance with the 
Bureau's commitment to improving service delivery. By qualitative 
feedback, the Bureau means information that provides useful insights 
on, for example, comprehension, usability, perceptions, and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study. The Bureau expects this 
feedback to include insights into consumer, financial institution, or 
stakeholder perceptions, experiences, and expectations, provide an 
early warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative, and actionable communications between the Bureau and 
consumers, financial institutions, and stakeholders. It will also allow 
feedback to contribute directly to the improvement of program 
management.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB 
approval. All comments will become a matter of public record.

    Dated: November 9, 2021.
Anthony May,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2021-24953 Filed 11-15-21; 8:45 am]
BILLING CODE 4810-AM-P