[Federal Register Volume 86, Number 186 (Wednesday, September 29, 2021)]
[Notices]
[Pages 53982-53983]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-21142]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Extension From OMB of One Current Public 
Collection of Information: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Transportation Security Administration, DHS.

ACTION: 60-Day notice.

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SUMMARY: The Transportation Security Administration (TSA) invites 
public comment on one currently approved Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0058, 
that we will submit to OMB for an extension in compliance with the 
Paperwork Reduction Act (PRA). The ICR describes the nature of the 
information collection and its expected burden. The information 
collection activity provides a means to gather qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery.

DATES: Send your comments by November 29, 2021.

ADDRESSES: Comments may be emailed to [email protected] or delivered to 
the TSA PRA Officer, Information Technology (IT), TSA-11, 
Transportation Security Administration, 6595 Springfield Center Drive, 
Springfield, VA 20598-6011.

FOR FURTHER INFORMATION CONTACT:  Christina A. Walsh at the above 
address, or by telephone (571) 227-2062.

SUPPLEMENTARY INFORMATION:

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation will be 
available at http://www.reginfo.gov upon its submission to OMB. 
Therefore, in preparation for OMB review and approval of the following 
information collection, TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    OMB Control Number 1652-0058; Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery. This information 
collection provides a means to gather qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery.
    From the TSA perspective, qualitative customer and stakeholder 
feedback provides useful insights on perceptions and opinions. Unlike 
the results of statistical surveys, which yield quantitative results 
that can be generalized to the population of study, this qualitative 
feedback provides insights into customer or stakeholder perceptions, 
experiences, and expectations regarding TSA products or services. Such 
feedback also provides TSA with an early warning of issues with 
service, and focuses attention on areas where improvement is needed 
regarding communication, training, or changes in operations that might 
improve delivery of products or services. These collections allow for 
ongoing, collaborative, and actionable communications between the 
Agency and its customers and stakeholders. They also allow feedback to 
contribute directly to the improvement of program management. The 
solicitation of feedback targets areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses are assessed to plan and inform efforts to improve or 
maintain the quality of service offered by TSA. If this information is 
not collected, vital feedback from customers and stakeholders on the 
Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this

[[Page 53983]]

generic clearance if it meets the following conditions:
     The collections are voluntary.
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government.
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies.
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future.
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, or other matters that are commonly considered 
private.
    The aggregate burden estimate is based on a review of past behavior 
of participating program offices and several individual office 
estimates. The likely respondents to this proposed information request 
are State, local, or tribal government and law enforcement; the 
traveling public; individuals and households; and businesses and 
organizations. TSA estimates an average of 10 annual surveys with 
approximately 7,094,500 responses total. TSA further estimates a 
frequency of one response per request, with an average response time of 
10 to 30 minutes, resulting in an estimated annual hour burden of 
1,180,050 hours. TSA will provide more refined individual estimates of 
burden in its subsequent generic information collection applications.

    Dated: September 24, 2021.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Information Technology.
[FR Doc. 2021-21142 Filed 9-28-21; 8:45 am]
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