[Federal Register Volume 86, Number 167 (Wednesday, September 1, 2021)]
[Notices]
[Pages 48974-48975]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-18795]



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DEPARTMENT OF AGRICULTURE

Animal and Plant Health Inspection Service

[Docket No. APHIS-2021-0058]


Notice of Request for Revision to and Extension of Approval of an 
Information Collection; Qualitative Feedback on Agency Service Delivery

AGENCY: Animal and Plant Health Inspection Service, USDA.

ACTION: Revision to and extension of approval of an information 
collection; comment request.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the Animal and Plant Health Inspection Service's 
intention to request a revision to and extension of approval of an 
information collection associated with qualitative customer and 
stakeholder feedback on service delivery by the Animal and Plant Health 
Inspection Service.

DATES: We will consider all comments that we receive on or before 
November 1, 2021. You may submit comments by either of the following 
methods:
     Federal eRulemaking Portal: Go to www.regulations.gov. 
Enter APHIS-2021-0058 in the Search field. Select the Documents tab, 
then select the Comment button in the list of documents.
     Postal Mail/Commercial Delivery: Send your comment to 
Docket No. APHIS-2021-0058, Regulatory Analysis and Development, PPD, 
APHIS, Station 3A-03.8, 4700 River Road, Unit 118, Riverdale, MD 20737-
1238.
    Supporting documents and any comments we receive on this docket may 
be viewed at regulations.gov or in our reading room, which is located 
in Room 1620 of the USDA South Building, 14th Street and Independence 
Avenue SW, Washington, DC. Normal reading room hours are 8 a.m. to 4:30 
p.m., Monday through Friday, except holidays. To be sure someone is 
there to help you, please call (202) 799-7039 before coming.

FOR FURTHER INFORMATION CONTACT: For more information on this 
information collection, contact Mr. Joseph Moxey, APHIS' Paperwork 
Reduction Act Coordinator, MRPBS, APHIS, 4700 River Road, Unit 123, 
Riverdale, MD 20737; (301) 851-2483; email: [email protected].

SUPPLEMENTARY INFORMATION: 
    Title: Qualitative Feedback on Agency Service Delivery.
    OMB Control Number: 0579-0377.
    Type of Request: Revision to and extension of approval of an 
information collection.
    Abstract: This information collection activity provides a means for 
the Animal and Plant Health Inspection Service (APHIS) to garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with APHIS' commitment to improving service 
delivery.
    By qualitative feedback, we mean information that provides useful 
insights on perceptions and opinions, but not statistical surveys that 
yield quantitative results that can be generalized to the population of 
study. This feedback provides insights into customer or stakeholder 
perceptions, experiences, and expectations; provides an early warning 
of issues with service; or focuses attention on areas where 
communication, training, or changes in operations might improve 
delivery of products or services. This collection will allow for 
ongoing, generic collaborative and actionable communications between 
APHIS and its customers and stakeholders. It will also allow feedback 
to contribute directly to the improvement of program management.
    The solicitation of feedback will target areas such as timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on APHIS' services will be unavailable.
    APHIS will only submit a collection for approval under this generic 
clearance if it meets the following conditions:
     The collection is voluntary;
     The collection is low burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden hours per respondent) and is low cost for both the respondents 
and the Federal Government;
     The collection is non-controversial and does not raise 
issues of concern to other Federal agencies;
     The collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information is collected only to 
the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of APHIS (if released, 
APHIS must indicate the qualitative nature of the information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information 
(i.e., the collection will not be designed or expected to yield 
statistically reliable results or used as though the results are 
generalizable to the population of study).
    As a general matter, this information collection will not result in 
any new system of records containing privacy information and will not 
ask questions of a sensitive nature, such as sexual behavior and 
attitudes, religious beliefs, and other matters that are commonly 
considered private.
    We are asking the Office of Management and Budget (OMB) to approve 
our use of these information collection activities, as described, for 
an additional 3 years.
    The purpose of this notice is to solicit comments from the public 
(as well as affected agencies) concerning our information collection. 
These comments will help us:
    (1) Evaluate whether the collection of information is necessary for 
the proper performance of the functions of the Agency, including 
whether the information will have practical utility;
    (2) Evaluate the accuracy of our estimate of the burden of the 
collection of information, including the validity of the methodology 
and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, through use, as appropriate, of automated, 
electronic, mechanical, and other collection technologies; e.g., 
permitting electronic submission of responses.
    Estimate of burden: The public burden for this collection of 
information is estimated to average 0.1 hours (6 minutes) per response.
    Respondents: Individuals and households; businesses and 
organizations; State, local, or Tribal governments; and foreign federal 
governments.
    Estimated annual number of respondents: 250,000.
    Estimated annual number of responses per respondent: 1.

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    Estimated annual number of responses: 250,000.
    Estimated total annual burden on respondents: 25,000 hours. (Due to 
averaging, the total annual burden hours may not equal the product of 
the annual number of responses multiplied by the reporting burden per 
response.)
    All responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record.

    Done in Washington, DC, this 26th day of August 2021.
Mark Davidson,
Acting Administrator, Animal and Plant Health Inspection Service.
[FR Doc. 2021-18795 Filed 8-31-21; 8:45 am]
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