[Federal Register Volume 86, Number 132 (Wednesday, July 14, 2021)]
[Notices]
[Pages 37136-37137]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-14919]


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DEPARTMENT OF DEFENSE

Department of the Army

[Docket ID: USA-2021-HQ-0014]


Proposed Collection; Comment Request

AGENCY: Department of the Army, Department of Defense (DoD).

ACTION: Information collection notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
Army & Air Force Exchange Service (The Exchange) announces a proposed 
public information collection and seeks public comment on the 
provisions thereof. Comments are invited on: Whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the agency, including whether the information shall 
have practical utility; the accuracy of the agency's estimate of the 
burden of the proposed information collection; ways to enhance the 
quality, utility, and clarity of the information to be collected; and 
ways to minimize the burden of the information collection on 
respondents, including through the use of automated collection 
techniques or other forms of information technology.

DATES: Consideration will be given to all comments received by 
September 13, 2021.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
    Federal eRulemaking Portal: http://www.regulations.gov. Follow the 
instructions for submitting comments.
    Mail: DoD cannot receive written comments at this time due to the 
COVID-19 pandemic. Comments should be sent electronically to the docket 
listed above.
    Instructions: All submissions received must include the agency 
name, docket number, and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    Any associated form(s) for this collection may be located within 
this same electronic docket and downloaded for review/testing. Follow 
the instructions at http://www.regulations.gov for submitting comments. 
Please submit comments on any given form identified by docket number, 
form number, and title.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Army & Air Force 
Exchange Service, Office of the General Counsel, Compliance Division, 
ATTN: Teresa Schreurs, 3911 South Walton Walker Blvd., Dallas TX 75236-
1598 through email to [email protected], or call the Exchange 
Compliance Division at 800-967-6067, Option 5.

[[Page 37137]]


SUPPLEMENTARY INFORMATION:
    Title; Associated Form; and OMB Number: Exchange Retail Sales 
Transaction Customer Satisfaction Survey; OMB Control Number 0702-0130.
    Needs and Uses: The information collection requirement is necessary 
to provide the Exchange with holistic views of customers' shopping 
experiences. The survey aids the Exchange's marketing directorate to 
address the effectiveness of providing goods and services in applicable 
service availability meeting the patron's wants and desires.
    Affected Public: Individuals or Households.
    Annual Burden Hours: 1,000.
    Number of Respondents: 20,000.
    Responses per Respondent: 1.
    Annual Responses: 20,000.
    Average Burden per Response: 3 minutes.
    Frequency: On Occasion.
    Respondents are authorized customers of the Army and Air Force 
Exchange Service, who voluntarily provide opinions or comments 
regarding their recent shopping experience at an Exchange facility. The 
survey provides valuable data used to enhance the customer's 
experience. If the Exchange does not receive data through the survey, 
the Exchange's efforts to improve the customer shopping experience 
would not be as effective, efficient, or useful. Customer information 
is vital to the efficient and effective maintenance and improvement of 
the Exchange operations. The survey does not collect PII data.

    Dated: July 7, 2021.
Aaron T. Siegel,
Alternate OSD Federal Register, Liaison Officer, Department of Defense.
[FR Doc. 2021-14919 Filed 7-13-21; 8:45 am]
BILLING CODE 5001-06-P