[Federal Register Volume 86, Number 126 (Tuesday, July 6, 2021)]
[Notices]
[Pages 35475-35476]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-14298]


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DEPARTMENT OF COMMERCE

International Trade Administration


Agency Information Collection Activities; Submission to the 
Office of Management and Budget (OMB) for Review and Approval; Comment 
Request; Surveys for User Satisfaction, Impact and Needs

AGENCY: U.S. Commercial Service, International Trade Administration, 
Commerce.

ACTION: Notice of Information Collection, request for comment.

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SUMMARY: The Department of Commerce, in accordance with the Paperwork 
Reduction Act of 1995 (PRA), invites the general public and other 
Federal agencies to comment on proposed, and continuing information 
collections, which helps us assess the impact of our information 
collection requirements and minimize the public's reporting burden. The 
purpose of this notice is to allow for 60 days of public comment 
preceding submission of the collection to OMB.

DATES: To ensure consideration, comments regarding this proposed 
information collection must be received on or before September 7, 2021.

ADDRESSES: Interested persons are invited to submit written comments by

[[Page 35476]]

mail to John Seo, Senior Economist, International Trade Administration, 
1401 Constitution Ave. NW, Washington, DC 20230, or by email to 
[email protected] or [email protected]. Please reference OMB Control 
Number 0625-0275 in the subject line of your comments. Do not submit 
Confidential Business Information or otherwise sensitive or protected 
information.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument and instructions should 
be directed to John Seo ([email protected]).

SUPPLEMENTARY INFORMATION:

I. Abstract

    The International Trade Administration provides a multitude of 
international trade related programs to help U.S. businesses. These 
programs include information products, services, and trade events. To 
accomplish its mission effectively, ITA needs ongoing feedback on its 
programs. This information collection item allows ITA to solicit 
clients' opinions about the use of ITA products, services, and trade 
events. To promote optimal use and provide focused and effective 
improvements to ITA programs, we are requesting approval for this 
clearance package; including: Use of Comment Cards (i.e., 
transactional-based surveys) to collect feedback immediately after ITA 
assistance is provided to clients; use of annual surveys (i.e., 
relationship-based surveys) to gauge overall satisfaction, impact and 
needs for clients with ITA assistance provided over a period time; use 
of multiple data collection methods (i.e., web-enabled surveys sent via 
email, telephone interviews, automated telephone surveys, and in-person 
surveys via mobile devices/laptops/tablets at trade events/shows) to 
enable clients to conveniently respond to requests for feedback; and a 
forecast of burden hours. Without this information, ITA is unable to 
systematically determine the actual and relative levels of performance 
for its programs and products/services and to provide clear, actionable 
insights for managerial intervention. This information will be used for 
program evaluation and improvement, strategic planning, allocation of 
resources and stakeholder reporting.

II. Method of Collection

    The International Trade Administration is seeking approval for the 
following data collection methods to provide flexibility in conducting 
customer satisfaction surveys and to reduce the burden on respondents: 
(1) An email message delivering a hot link to a web enabled survey with 
an email reminder sent if the client does not respond to the survey 
within two weeks; (2) a telephone survey/interview; and (3) a web-
enabled survey conducted in-person at trade shows/events via a laptop, 
tablet or mobile phone so participants can immediately respond without 
having to provide their email address.

III. Data

    OMB Control Number: 0625-0275.
    Form Number(s): N/A.
    Type of Review: Extension of a current information collection.
    Affected Public: Business or other for-profit organizations; Not-
for-profit institutions; State, Local, or Tribal government; and 
Federal government.
    Estimated Number of Respondents: 50,000.
    Estimated Time per Response: 30 minutes.
    Estimated Total Annual Burden Hours: 25,000 hours.
    Estimated Total Annual Cost to Public: $754,651.
    Respondent's Obligation: Voluntary.
    Legal Authority: Public Law 15 U.S.C. et seq. and 15 U.S.C. 171 et 
seq.

IV. Request for Comments

    We are soliciting public comments to permit the Department/Bureau 
to: (a) Evaluate whether the proposed information collection is 
necessary for the proper functions of the Department, including whether 
the information will have practical utility; (b) Evaluate the accuracy 
of our estimate of the time and cost burden for this proposed 
collection, including the validity of the methodology and assumptions 
used; (c) Evaluate ways to enhance the quality, utility, and clarity of 
the information to be collected; and (d) Minimize the reporting burden 
on those who are to respond, including the use of automated collection 
techniques or other forms of information technology.
    Comments that you submit in response to this notice are a matter of 
public record. We will include or summarize each comment in our request 
to OMB to approve this ICR. Before including your address, phone 
number, email address, or other personal identifying information in 
your comment, you should be aware that your entire comment--including 
your personal identifying information--may be made publicly available 
at any time. While you may ask us in your comment to withhold your 
personal identifying information from public review, we cannot 
guarantee that we will be able to do so.

Sheleen Dumas,
Department PRA Clearance Officer, Office of the Chief Information 
Officer, Commerce Department.
[FR Doc. 2021-14298 Filed 7-2-21; 8:45 am]
BILLING CODE 3510-FP-P