[Federal Register Volume 86, Number 118 (Wednesday, June 23, 2021)]
[Notices]
[Pages 33014-33015]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-13142]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0712]


Agency Information Collection Activity Under OMB Review: Survey 
of Healthcare Experiences of Patients (SHEP)

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995, 
this notice announces that the Veterans Health Administration, 
Department of Veterans Affairs, will submit the collection of 
information abstracted below to the Office of Management and Budget 
(OMB) for review and comment. The PRA submission describes the nature 
of the information collection and its expected cost and burden and it 
includes the actual data collection instrument.

DATES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. Refer to 
``OMB Control No. 2900-0712.''

FOR FURTHER INFORMATION CONTACT: Maribel Aponte, Office of Enterprise 
and Integration, Data Governance Analytics (008), 1717 H Street NW, 
Washington, DC 20006, (202) 266-4688 or email [email protected]. 
Please refer to ``OMB Control No. 2900-0712'' in any correspondence.

SUPPLEMENTARY INFORMATION:

    Authority:  44 U.S.C. 3501-21.
    Title: Survey of Healthcare Experiences of Patients (SHEP).
    OMB Control Number: 2900-0712.
    Type of Review: Reinstatement of a previously approved collection.
    Abstract: Survey of Healthcare Experience of Patients (SHEP) has 
been developed to measure patient satisfaction in the Veterans Health 
Administration and has been in use in its present form since 2008. The 
mission of VHA is to provide high quality medical care to eligible 
veterans. Executive Order 12862, dated September 11, 1993, called for 
the establishment and implementation of customer service standards, and 
for agencies to ``survey customers to determine the kind and quality of 
services they want and their level of satisfaction with current 
services.'' Further emphasized by the Executive Order 13571 on 
``Streamlining Service Delivery and Improving Customer Service,'' 
issued on April 27, 2011, VA must work continuously to ensure that 
their programs are effective and meet their customers' needs. To this 
end, VA is always seeking new and innovative ways to ensure the highest 
levels of customer satisfaction. The following is a list of the current 
SHEP surveys.

10-1465-1: SHEP Inpatient Long Form
10-1465-2: SHEP Inpatient Short Form
10-1465-3: Ambulatory Care Long Form
10-1465-4: Ambulatory Care Short Form
10-1465-5: Patient Centered Medical Home Short Form
10-1465-6: Patient Centered Medical Home Long Form
10-1465-7: Home Health Care Survey Long

[[Page 33015]]

Form
10-1465-8: In-Center Hemodialysis Care Long Form
10-1465-9: Specialty Care Survey
10-1465-10: VA Community Care Survey

    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published at 86 FR 64 on April 6, 2021, pages 17891 and 
17892.
    Affected Public: Individuals and households.
    Estimated Annual Burden: Total Hours = 176,640.
    10-1465-1--160 hours.
    10-1465-2--18,000 hours.
    10-1465-3--160 hours.
    10-1465-4--120 hours.
    10-1465-5--48,000 hours.
    10-1465-6--8,000 hours.
    10-1465-7--80 hours.
    10-1465-8--120 hours.
    10-1465-9--30,000 hours.
    10-1465-10--72,000 hours.
    Estimated Average Burden per Respondent:
    10-1465-1--20 minutes.
    10-1465-2--15 minutes.
    10-1465-3--20 minutes.
    10-1465-4--15 minutes.
    10-1465-5--10 minutes.
    10-1465-6--20 minutes.
    10-1465-7--10 minutes.
    10-1465-8--15 minutes.
    10-1465-9--15 minutes.
    10-1465-10--15 minutes.
    Frequency of Response: Once annually.
    Estimated Number of Respondents: Total Number of Respondents = 
794,400.
    10-1465-1--480.
    10-1465-2--72,000.
    10-1465-3--480.
    10-1465-4--480.
    10-1465-5--288,000.
    10-1465-6--24,000.
    10-1465-7--480.
    10-1465-8--480.
    10-1465-9--120,000.
    10-1465-10--288,000.

    By direction of the Secretary.
Maribel Aponte,
VA PRA Clearance Officer, Office of Enterprise and Integration, Data 
Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2021-13142 Filed 6-22-21; 8:45 am]
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