[Federal Register Volume 86, Number 109 (Wednesday, June 9, 2021)]
[Notices]
[Pages 30629-30630]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-12108]


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NATIONAL CREDIT UNION ADMINISTRATION


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Consumer Assistance Center

AGENCY: National Credit Union Administration (NCUA).

ACTION: Notice and request for comment.

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SUMMARY: The National Credit Union Administration (NCUA), as part of a 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to comment on the 
following extension of a currently approved collection, as required by 
the Paperwork Reduction Act of 1995.

DATES: Written comments should be received on or before August 9, 2021 
to be assured consideration.

ADDRESSES: Interested persons are invited to submit written comments on 
the information collection to Mackie Malaka, National Credit Union 
Administration, 1775 Duke Street, Suite 6060, Alexandria, Virginia 
22314; Fax No. 703-519-8579; or email at [email protected].

FOR FURTHER INFORMATION CONTACT: Address requests for additional 
information to Mackie Malaka at the address above or telephone 703-548-
2704.

SUPPLEMENTARY INFORMATION:
    OMB Number: 3133-0200.
    Title: Consumer Assistance Center.
    Type of Review: Extension of a currently approved collection.
    Abstract: The Dodd-Frank Wall Street Reform and Consumer Protection 
Act (Dodd-Frank Act) (Pub. L. 111-203) authorizes the National Credit 
Union Administration (NCUA) to accept and resolve member complaints. 
NCUA has a centralized website for the intake of consumer inquiries and 
complaints under the Consumer Assistance Center, via MyCreditUnion.gov. 
The Consumer Assistance Center assists consumers with information about 
federal financial consumer protection and share insurance matters and 
assists in resolving disputes with credit unions. Consumers can make 
inquiries or

[[Page 30630]]

submit a complaint electronically through the MyCreditUnion.gov 
website. The on-line portal offers a template for consumers to use to 
aid in identifying their concerns.
    Affected Public: Individuals and Households; Private Sector: Not-
for-profit institutions.
    Estimated No. of Respondents: 14,912.
    Estimated No. of Responses per Respondent: 1.
    Estimated Total Annual Responses: 14,912.
    Estimated Burden Hours per Response: 0.15.
    Estimated Total Annual Burden Hours: 2,209.
    Reason for Change: Adjustment are being made to provide a current 
accounting of respondents making inquiries or submissions under this 
collection of information.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and included in the request for Office of Management 
and Budget approval. All comments will become a matter of public 
record. The public is invited to submit comments concerning: (a) 
Whether the collection of information is necessary for the proper 
execution of the function of the agency, including whether the 
information will have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the collection of information, 
including the validity of the methodology and assumptions used; (c) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; and (d) ways to minimize the burden of the collection of 
the information on the respondents, including the use of automated 
collection techniques or other forms of information technology.

    By Melane Conyers-Ausbrooks, Secretary of the Board, the 
National Credit Union Administration, on June 4, 2021.

    Dated: June 4, 2021.
Mackie I. Malaka,
NCUA PRA Clearance Officer.
[FR Doc. 2021-12108 Filed 6-8-21; 8:45 am]
BILLING CODE 7535-01-P