[Federal Register Volume 86, Number 96 (Thursday, May 20, 2021)]
[Notices]
[Pages 27458-27459]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-10665]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; 30-Day Comment Request; Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery (NIH)

AGENCY: National Institutes of Health, HHS.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
National Institutes of Health (NIH) has submitted to the Office of 
Management and Budget (OMB) a request for review

[[Page 27459]]

and approval of the information collection listed below.

DATES: Comments regarding this information collection are best assured 
of having their full effect if received within 30-days of the date of 
this publication.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact: Ms. Tawanda Abdelmouti, Assistant Project 
Officer, Office of Policy for Extramural Research Administration, 6705 
Rockledge Drive, Suite 350, Bethesda, Maryland 20892 or call non-toll-
free number (301) 435-0978 or email your request, including your 
address to: [email protected].

SUPPLEMENTARY INFORMATION: This proposed information collection was 
previously published in the Federal Register on January 21, 2021, page 
6355 (86 FR 6355) and allowed 60 days for public comment. No public 
comments were received. The purpose of this notice is to allow an 
additional 30 days for public comment. National Institutes of Health 
(NIH), may not conduct or sponsor, and the respondent is not required 
to respond to, an information collection that has been extended, 
revised, or implemented on or after October 1, 1995, unless it displays 
a currently valid OMB control number.
    In compliance with Section 3507(a)(1)(D) of the Paperwork Reduction 
Act of 1995, the National Institutes of Health (NIH) has submitted to 
the Office of Management and Budget (OMB) a request for review and 
approval of the information collection listed below.
    Proposed Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery, EXTENSION, 0925-0648, 
expiration date 05/31/2021, National Institutes of Health (NIH).
    Need and Use of Information Collection: There are no changes being 
requested for this submission. The information collection activity will 
garner qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with the Administration's commitment to 
improving service delivery. This generic will provide information about 
the NIH Institutes and Centers customer or stakeholder perceptions, 
experiences, and expectations, provide an early warning of issues with 
service, or focus attention on areas where communication, training, or 
changes in operations might improve delivery of products or services. 
It will also allow feedback to contribute directly to the improvement 
of program management. Feedback collected under this generic clearance 
will provide useful information, but it will not yield data that can be 
generalized to the overall population.
    OMB approval is requested for 3 years. There are no costs to 
respondents other than their time. The total estimated annualized 
burden hours are 49,333.

                                        Estimated Annualized Burden Hours
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                                                                    Number of     Average time
               Type of collection                   Number of     responses per   per response     Total annual
                                                   respondents     respondent      (in hours)      burden hour
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Customer Satisfaction Surveys..................           1,000               1           30/60              500
In-Depth Interviews (IDIs) or Small Discussion            1,000               1           90/60            1,500
 Groups........................................
Focus Groups...................................           1,000               1           90/60            1,500
Usability and Pilot Testing....................         150,000               1            5/60           12,500
Conference/Training--Pre-and Post-Surveys......         100,000               2           10/60           33,333
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    Total......................................         253,000         353,000  ..............           49,333
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    Dated: May 13, 2021.
Lawrence A. Tabak,
Principal Deputy Director, National Institutes of Health.
[FR Doc. 2021-10665 Filed 5-19-21; 8:45 am]
BILLING CODE 4140-01-P