[Federal Register Volume 86, Number 71 (Thursday, April 15, 2021)]
[Notices]
[Page 19951]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-07751]


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DEPARTMENT OF THE TREASURY

Internal Revenue Service


Proposed Extension of Information Collection Request Submitted 
for Public Comment; Comment Request on Burden Related to Information 
Collection Tools Relating to IRS Customer Satisfaction Surveys

AGENCY: Internal Revenue Service (IRS), Treasury.

ACTION: Notice and request for comments.

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SUMMARY: The Internal Revenue Service, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the public and other 
Federal agencies to take this opportunity to comment on proposed and/or 
continuing information collections, as required by the Paperwork 
Reduction Act of 1995. Currently, the IRS is soliciting comments 
concerning the burden related to the IRS Customer Satisfaction Surveys.

DATES: Written comments should be received on or before June 14, 2021 
to be assured of consideration.

ADDRESSES: Direct all written comments to Kinna Brewington, Internal 
Revenue Service, Room 6529, 1111 Constitution Avenue NW, Washington, DC 
20224. Requests for additional information or copies of the regulations 
should be directed to R. Joseph Durbala, at Internal Revenue Service, 
Room 6129, 1111 Constitution Avenue NW, Washington, DC 20224, or 
through the internet, at [email protected].

SUPPLEMENTARY INFORMATION:
    Title: IRS Customer Satisfaction Surveys.
    OMB Number: 1545-2250.
    Regulation Project Number: N/A.
    Abstract: Surveys conducted under this clearance are used by the 
Internal Revenue Service to determine levels of customer satisfaction 
as well as determining issues that contribute to customer burden. This 
information will be used to make quality improvements to products and 
services. Collecting, analyzing, and using customer opinion data is a 
vital component of IRS's Balanced Measures Approach, as mandated by 
Internal Revenue Service Reform and Restructuring Act of 1998 and 
Executive Order 12862.
    Current Actions: This is a renewal request. The change in burden is 
the result of 10 surveys being dropped from this renewal. It is 
estimated that 60,000 burden hours will be used over the course of the 
next three years.
    Type of Review: Revision of a currently approved collection.
    Affected Public: Individuals or households, Businesses and other 
for-profit organizations.
    Estimated Number of Responses: 135,000.
    Estimated Time per Respondent: 8-9 mins.
    Estimated Total Annual Burden Hours: 20,000.
    The following paragraph applies to all the collections of 
information covered by this notice:
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless the collection of 
information displays a valid OMB control number.
    Books or records relating to a collection of information must be 
retained if their contents may become material in the administration of 
any internal revenue law. Generally, tax returns and tax return 
information are confidential, as required by 26 U.S.C. 6103.
    Desired Focus of Comments: The Internal Revenue Service (IRS) is 
particularly interested in comments that:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including using appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., by permitting electronic 
submissions of responses.
    Comments submitted in response to this notice will be summarized 
and/or included in the ICR for OMB approval of the extension of the 
information collection; they will also become a matter of public 
record.

    Approved: April 6, 2021.
Ronald J. Durbala,
IRS Tax Analyst.
[FR Doc. 2021-07751 Filed 4-14-21; 8:45 am]
BILLING CODE 4830-01-P