[Federal Register Volume 86, Number 69 (Tuesday, April 13, 2021)]
[Notices]
[Pages 19276-19277]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-07482]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Extension From OMB of One Current Public 
Collection of Information: TSA Customer Comment Card

AGENCY: Transportation Security Administration, DHS.

ACTION: 60-Day notice.

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SUMMARY: The Transportation Security Administration (TSA) invites 
public comment on one currently approved Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0030 
abstracted below that we will submit to OMB for an extension in 
compliance with the Paperwork Reduction Act (PRA). The ICR describes 
the nature of the information collection and its expected burden. This 
collection allows customers to provide feedback to TSA about their 
experiences with TSA's processes and procedures, to request information 
or request assistance at the TSA checkpoint, and to report security 
threats and vulnerabilities.

DATES: Send your comments by June 14, 2021.

ADDRESSES: Comments may be emailed to [email protected] or delivered to 
the TSA PRA Officer Information Technology (IT), TSA-11, Transportation 
Security Administration, 6595 Springfield Center Drive, Springfield, VA 
20598-6011.

FOR FURTHER INFORMATION CONTACT: Christina A. Walsh at the above 
address, or by telephone (571) 227-2062.

SUPPLEMENTARY INFORMATION: 

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation will be 
available at http://www.reginfo.gov upon its submission to OMB. 
Therefore, in preparation for OMB review and approval of the following 
information collection, TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    OMB Control Number 1652-0030; TSA Customer Comment Card. TSA 
provides airport passengers with paper and electronic methods of 
providing feedback to TSA regarding their experiences with TSA security 
procedures. The collection of information allows TSA to evaluate and 
address customer concerns about security procedures and policies.
    Passengers may request paper TSA Customer Comment Cards to provide 
feedback, complaints, or compliments. For passengers who deposit their 
cards

[[Page 19277]]

in the designated drop-boxes, TSA staff at airports collect the cards, 
categorize comments, enter the results into an online system for 
reporting, and respond to passengers as appropriate. If the passenger 
voluntarily provides contact information, TSA will use the contact 
information to respond to the passenger's comments.
    In addition, passengers may make comments or requests, or file 
complaints, via online submission forms available at www.tsa.gov/contact/contact-forms. The electronic forms, which the TSA Contact 
Center handles, include the following forms:
     Complaint and Compliment. Like the paper comment card, the 
electronic Complaint and Compliment form is intended to allow 
passengers to provide feedback to TSA regarding their experiences with 
TSA security procedures. Passengers may also use this form to file 
Disability or Civil Rights and Civil Liberties complaints.
     Request for Assistance. This electronic form allows 
passengers to request assistance at the TSA checkpoint as part of the 
TSA Cares Program. The program was developed for passengers with 
disabilities, medical conditions, and other special circumstances who 
may need additional assistance during the security screening 
process.\1\
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    \1\ The program is available to all members of the public and is 
separate from the Military Severely Injured Joint Support Operations 
Center (MSIJSOC) and the Travel Protocol Office (TPO) programs which 
support and facilitate the movement of wounded warriors, severely 
injured military personnel, veterans and other travelers requiring 
an escort through the airport security screening process.
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     Request for Information. This electronic form allows 
passengers to submit an inquiry about TSA policies and procedures, such 
as traveling with medical conditions, prohibited and permitted items, 
or security screening.
     Security Issues. This electronic form allows passengers to 
play a critical role in identifying and reporting suspicious activities 
and threats. The TSA Contact Center provides a receipt to any person 
who submits an electronic form or email to TSA as required by 49 CFR 
1503.3(a).
    TSA estimates we will receive 6,950 paper customer comment card 
submissions, 76,739 electronic comment submissions, and 4,663 
disability and civil rights complaints.
    The following provides TSA's estimates for time needed to complete 
these forms:
     Approximately 5 minutes (0.0833 hours) to complete the 
comment card and the electronic comment submission.
     Approximately 7 minutes (0.1166) hours) to complete the 
Disability and Civil Right complaint.
    In total, TSA estimates the annual number of respondents to be 
88,352, with 7,518 average annual burden hours. Annual respondents and 
burden hours have been adjusted from prior ICR submission estimates due 
to actual data obtained over the past few years.

    Dated: April 7, 2021.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Information Technology.
[FR Doc. 2021-07482 Filed 4-12-21; 8:45 am]
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