[Federal Register Volume 86, Number 64 (Tuesday, April 6, 2021)]
[Notices]
[Pages 17891-17892]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-07036]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0712]


Agency Information Collection Activity: Survey of Healthcare 
Experiences of Patients (SHEP)

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: Veterans Health Administration (VHA), Department of Veterans 
Affairs (VA), is announcing an opportunity for public comment on the 
proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each proposed extension of a 
currently approved collection, and allow 60 days for public comment in 
response to the notice.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before June 7, 2021.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Janel Keyes, Office of Regulations, Appeals, and Policy (10BRAP), 
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 
20420 or email to [email protected]. Please refer to ``OMB Control No. 
2900-0712'' in any correspondence. During the comment period, comments 
may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Maribel Aponte, Office of Enterprise 
and Integration, Data Governance Analytics (008), 1717 H Street NW, 
Washington, DC 20006, (202) 266-4688 or email [email protected]. 
Please refer to ``OMB Control No. 2900-0712'' in any correspondence.

[[Page 17892]]


SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VHA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VHA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VHA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: Public Law 104-13; 44 U.S.C. 3501-3521.
    Title: Survey of Healthcare Experiences of Patients (SHEP).
    OMB Control Number: 2900-0712.
    Type of Review: Reinstatement of a previously approved collection.
    Abstract: Survey of Health Experience of Patients (SHEP) has been 
developed to measure patient satisfaction in the Veterans Health 
Administration and has been in use in its present form since 2008. The 
mission of VHA is to provide high quality medical care to eligible 
veterans. Executive Order 12862, dated September 11, 1993, called for 
the establishment and implementation of customer service standards, and 
for agencies to ``survey customers to determine the kind and quality of 
services they want and their level of satisfaction with current 
services.'' Further emphasized by the Executive Order 13571 on 
``Streamlining Service Delivery and Improving Customer Service,'' 
issued on April 27, 2011, VA must work continuously to ensure that 
their programs are effective and meet their customers' needs. To this 
end, VA is always seeking new and innovative ways to ensure the highest 
levels of customer satisfaction. The following is a list of the current 
SHEP surveys.

10-1465-1: SHEP Inpatient Long Form
10-1465-2: SHEP Inpatient Short Form
10-1465-3: Ambulatory Care Long Form
10-1465-4: Ambulatory Care Short Form
10-1465-5: Patient Centered Medical Home Short Form
10-1465-6: Patient Centered Medical Home Long Form
10-1465-7: Home Health Care Survey Long Form
10-1465-8: In-Center Hemodialysis Care Long Form
10-1465-9: Specialty Care Survey
10-1465-10: VA Community Care Survey

    Affected Public: Individuals and households.
    Estimated Annual Burden: Total Hours = 176,640.

10-1465-1--160 hours.
10-1465-2--18,000 hours.
10-1465-3--160 hours.
10-1465-4--120 hours.
10-1465-5--48,000 hours.
10-1465-6--8,000 hours.
10-1465-7--80 hours.
10-1465-8--120 hours.
10-1465-9--30,000 hours.
10-1465-10--72,000 hours.

    Estimated Average Burden per Respondent:
10-1465-1--20 minutes.
10-1465-2--15 minutes.
10-1465-3--20 minutes.
10-1465-4--15 minutes.
10-1465-5--10 minutes.
10-1465-6--20 minutes.
10-1465-7--10 minutes.
10-1465-8--15 minutes.
10-1465-9--15 minutes.
10-1465-10--15 minutes.

    Frequency of Response: Once annually.
    Estimated Number of Respondents: Total Number of Respondents = 
794,400.

10-1465-1--480.
10-1465-2--72,000.
10-1465-3--480.
10-1465-4--480.
10-1465-5--288,000.
10-1465-6--24,000.
10-1465-7--480.
10-1465-8--480.
10-1465-9--120,000.
10-1465-10--288,000.

    By direction of the Secretary.
Maribel Aponte,
VA PRA Clearance Officer, Office of Enterprise and Integration, Data 
Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2021-07036 Filed 4-5-21; 8:45 am]
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