[Federal Register Volume 86, Number 41 (Thursday, March 4, 2021)]
[Notices]
[Pages 12597-12598]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-04419]


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ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD

[Docket No. ATBCB-2020-0005]


Agency Information Collection Activities; Submission of Renewed 
Generic Clearance for OMB Review

AGENCY: Architectural and Transportation Barriers Compliance Board.

ACTION: 30-Day notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Architectural and Transportation Barriers Compliance Board (Access 
Board) has submitted to the Office of Management and Budget (OMB) a 
request for renewal of its existing generic clearance to continue to 
collect qualitative feedback on agency services and programs.

DATES: Submit comments by April 5, 2021.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Frances Spiegel, Attorney Advisor, 
Office of General Counsel, U.S. Access Board, 1331 F Street NW, Suite 
1000, Washington, DC 20004-1111. Phone: 202-272-0041 (voice). Email: 
board.gov">spiegel@access-board.gov.

SUPPLEMENTARY INFORMATION:

A. Background

    Under the PRA and its implementing regulations (5 CFR part 1320), 
Federal agencies must generally provide opportunities for public 
comment and obtain OMB approval for each collection of information they 
conduct or sponsor (e.g., contractually-required information collection 
by a third-party). ``Collection of information'' refers to agency 
informational requests that pose identical questions to, or impose 
reporting or record-keeping obligations on, ten or more non-federal 
entities or persons, regardless of whether response is mandatory or 
voluntary. See 5 CFR 1320.3(c); see also 44 U.S.C. 3502(3).
    In December 2020, the Access Board published a 60-day notice 
concerning the proposed renewal of its existing generic clearance for 
the collection of qualitative feedback, which expires in May 2021 (OMB 
Control No. 3014-0011). 82 FR 37421 (Aug. 10, 2017). We received no 
comments in response to this 60-day notice.

B. Overview of Requested Generic Clearance Renewal

    By this notice, the Access Board announces that it has requested 
OMB renewal of our existing generic clearance so that we may continue 
ongoing efforts to solicit qualitative customer feedback on agency 
programs and services. OMB approval is requested for three years. 
Provided below is an overview of the existing generic clearance for 
which the Access Board seeks renewal:
    OMB Control Number: 3014-0011.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Request: Extension without change.
    Abstract: The proposed information collection activity facilitates 
collection of qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Federal Government's 
commitment to improving service delivery. By qualitative feedback we 
mean information collections that provide useful insights on 
perceptions and opinions but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insight into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training, or changes in operations might improve delivery of services. 
These collections will allow for ongoing, collaborative, and actionable 
communications between the Access Board and its customers and 
stakeholders.

[[Page 12598]]

    Respondents/Affected Public: Individuals and Households; Businesses 
and Organizations; State, Local or Tribal Government.
    Burden Estimates: In the table below (Table 1), the Access Board 
provides estimates for the annual reporting burden for the information 
collections proposed under this renewed generic information collection 
request. (The Access Board does not anticipate incurring any capital or 
other direct costs associated with this information collection. Nor 
will there be any costs to respondents, other than their time.)

                                     Table 1--Estimated Annual Burden Hours
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                                                                   Frequency of       Average
               Type of collection                    Number of     response (per   response time   Total burden
                                                    respondents        year)          (mins.)         (hours)
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Customer feedback surveys--Office of Technical             3,830               1               4             255
 and Information Services.......................
Customer feedback survey: ABA Compliance and                  40               1               4               3
 enforcement program............................
                                                 ---------------------------------------------------------------
    Totals:.....................................           3,870             n/a             n/a             258
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(Note: Total burden hours per collection rounded to the nearest full hour.)

    Request for Comment: The Access Board seeks comment on any aspect 
of the proposed renewal of its existing generic clearance for the 
collection of qualitative feedback on agency service delivery, 
including (a) whether the proposed collection of information is 
necessary for the Access Board's performance; (b) the accuracy of the 
estimated burden; (c) ways for the Access Board to enhance the quality, 
utility, and clarity of the information collection; and (d) ways that 
the burden could be minimized without reducing the quality of the 
collected information.

Gretchen Jacobs,
General Counsel.
[FR Doc. 2021-04419 Filed 3-3-21; 8:45 am]
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