[Federal Register Volume 86, Number 39 (Tuesday, March 2, 2021)]
[Notices]
[Pages 12179-12180]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-04286]


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DEPARTMENT OF COMMERCE

National Oceanic and Atmospheric Administration


Agency Information Collection Activities; Submission to the 
Office of Management and Budget (OMB) for Review and Approval; Comment 
Request; NOAA Customer Surveys

AGENCY: National Oceanic & Atmospheric Administration (NOAA), Commerce.

ACTION: Notice of Information Collection, request for comment.

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SUMMARY: The Department of Commerce, in accordance with the Paperwork 
Reduction Act of 1995 (PRA), invites the general public and other 
Federal agencies to comment on proposed, and continuing information 
collections, which helps us assess the impact of our information 
collection requirements and minimize the public's reporting burden. The 
purpose of this notice is to allow for 60 days of public comment 
preceding submission of the collection to OMB.

DATES: To ensure consideration, comments regarding this proposed 
information collection must be received on or before May 3, 2021.

ADDRESSES: Interested persons are invited to submit written comments to 
Adrienne Thomas, NOAA PRA Officer, at [email protected]. Please 
reference OMB Control Number 0648-0342 in the subject line of your 
comments. Do not submit Confidential Business Information or otherwise 
sensitive or protected information.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
specific questions related to collection activities should be directed 
to Adrienne Thomas at [email protected].

SUPPLEMENTARY INFORMATION: 

I. Abstract

    This request is for extension of a currently approved generic 
information collection.
    This collection follows the guidelines contained in the OMB 
Resource Manual for Customer Surveys. In accordance with Executive 
Order 12862, the National Performance Review, and good management 
practices, National Oceanic and Atmospheric Administration (NOAA) 
offices seek approval to continue to gather customer feedback on 
services and/or products which can be used in planning for service/
product modification and prioritization. Under this generic clearance, 
individual offices would use approved questionnaires and develop new 
questionnaires, as needed, by selecting subsets of the approved set of 
collection questions and tailoring those specific questions to be 
meaningful for their particular programs. These proposed questionnaires 
would then be submitted to OMB using a fast-track request for approval 
process, for which separate Federal Register notices are not required. 
Surveys currently typically include IT and website satisfaction 
surveys, Weather Service product surveys, and National Marine Sanctuary 
participation surveys, among others.
    This generic clearance will not be used to survey any bodies NOAA 
regulates unless precautions are taken to ensure that the respondents 
believe that they are not under any risk for not responding or for the 
contents of their responses, e.g., in no survey to such a population 
will the names and addresses of respondents be required.
    Two sets of survey questions are used for generation of program-
level questionnaires. Quantitative questions seek to obtain numerical 
ratings from respondents on their satisfaction with various aspects of 
the product or service they obtained--satisfaction with the quality of 
the product, the courtesy of the staff, the format of and documentation 
for data received, and similar standard types of questions. The offices 
using such questions are able to determine which aspects of their 
program need improvement or have improved. Qualitative questions are 
more focused on who is using the product and service, how it is being 
used, and the medium or format in which the respondent would like to 
see data provided.

II. Method of Collection

    Information will be collected via email or online survey.

III. Data

    OMB Control Number: 0648-0342.
    Form Number(s): None.
    Type of Review: Regular submission [extension of a current 
information collection].
    Affected Public: Individuals or households; Business or other for-
profit organizations; Not-for-profit institutions; State, Local, or 
Tribal government; Federal government.
    Estimated Number of Respondents: 24,000.
    Estimated Time per Response: 5-10 minutes per response.
    Estimated Total Annual Burden Hours: 22,500.
    Estimated Total Annual Cost to Public: $0.
    Respondent's Obligation: Voluntary.

[[Page 12180]]

    Legal Authority:

IV. Request for Comments

    We are soliciting public comments to permit the Department/Bureau 
to: (a) Evaluate whether the proposed information collection is 
necessary for the proper functions of the Department, including whether 
the information will have practical utility; (b) Evaluate the accuracy 
of our estimate of the time and cost burden for this proposed 
collection, including the validity of the methodology and assumptions 
used; (c) Evaluate ways to enhance the quality, utility, and clarity of 
the information to be collected; and (d) Minimize the reporting burden 
on those who are to respond, including the use of automated collection 
techniques or other forms of information technology.
    Comments that you submit in response to this notice are a matter of 
public record. We will include or summarize each comment in our request 
to OMB to approve this ICR. Before including your address, phone 
number, email address, or other personal identifying information in 
your comment, you should be aware that your entire comment--including 
your personal identifying information--may be made publicly available 
at any time. While you may ask us in your comment to withhold your 
personal identifying information from public review, we cannot 
guarantee that we will be able to do so.

Sheleen Dumas,
Department PRA Clearance Officer, Office of the Chief Information 
Officer, Commerce Department.
[FR Doc. 2021-04286 Filed 3-1-21; 8:45 am]
BILLING CODE 3510-12-P