[Federal Register Volume 86, Number 35 (Wednesday, February 24, 2021)]
[Notices]
[Pages 11339-11340]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-03789]


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OFFICE OF PERSONNEL MANAGEMENT


Comment Request for Review of a Revised Information Collection: 
Customer Satisfaction Surveys

AGENCY: Office of Personnel Management.

ACTION: 60-Day notice and request for comments.

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SUMMARY: The Office of Personnel Management (OPM) intends to submit to 
the Office of Management and Budget (OMB) a request for review of a 
currently approved collection, Customer Satisfaction Surveys. Approval 
of these surveys is necessary to collect information on Federal agency 
and program performance.

DATES: Comments are encouraged and will be accepted until April 26, 
2021.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to Human Resources Strategy and 
Evaluation Solutions, Office of Personnel Management, 1900 E Street, RM 
2469 NW, Washington, DC 20415, Attention: Coty Hoover, C/O Henry 
Thibodeaux, or via email to [email protected].

FOR FURTHER INFORMATION CONTACT: A copy of this information collection 
request (ICR), with applicable supporting documentation, may be 
obtained by contacting Human Resources Strategy and Evaluation 
Solutions, Office of Personnel Management, 1900 E Street, RM 2469 NW, 
Washington, DC 20415, Attention: Coty Hoover, C/O Henry Thibodeaux, via 
email to [email protected], or 202-606-8001.

SUPPLEMENTARY INFORMATION: As required by the Paperwork Reduction Act 
of 1995, (Pub. L. 104-13, 44 U.S.C. chapter 35) as amended by the 
Clinger-Cohen Act (Pub. L. 104-106), OPM is soliciting comments for 
this collection. The previous collection (OMB No. 3206-0236, published 
in the Federal Register on December 27, 2017 at 82 FR 61340) has a 
clearance that expires September 30, 2021. Comments are particularly 
invited on:

    1. Whether the proposed collection of information is necessary 
for the proper performance of the functions of the agency, including 
whether the information will have practical utility;
    2. Whether our estimate of the public burden of this collection 
is accurate, and based on valid assumptions and methodology; and
    3. Ways in which we can minimize the burden of the collection of 
information on those who are to respond, through the use of the 
appropriate technological collection techniques or other forms of 
information technology.

OPM's Human Resources Strategy and Evaluation Solutions performs 
assessment and related consultation activities for Federal agencies on 
a reimbursable basis. The assessment is authorized by various statutes 
and regulations: Section 4702 of Title 5, U.S.C.; E.O. 12862; E.O. 
13715; Section 1128 of the National Defense Authorization Act for 
Fiscal Year 2004, Public Law 108-136; 5 U.S.C. 1101 note, 1103(a)(5), 
1104, 1302, 3301, 3302, 4702, 7701 note; E.O. 13197, 66 FR 7853, 3 CFR 
748 (2002); E.O. 10577, 12 FR 1259, 3 CFR, 1954-1958 Comp., p. 218; and 
Section 4703 of Title 5, United States Code.
    This collection request includes surveys we currently use and plan 
to use during the next three years to measure agency performance in 
providing services to meet customer needs. These surveys consist of 
Likert-type, mark-one, and mark-all-that-apply items, and may include a 
small number of open-ended comment items. Administration of OPM's 
Customer Satisfaction Surveys (OMB No. 3206-0236) typically consists of 
approximately 20 standard items drawn from an item bank of 
approximately 50 items; client agencies usually add a small number of 
custom items to assess satisfaction with specific products and 
services. The survey is almost always administered electronically.

Analysis

    Agency: Human Resources Strategy and Evaluation Solutions, Office 
of Personnel Management.
    Title: Customer Satisfaction Surveys
    OMB Number: 3206-0236.
    Frequency: On occasion.
    Affected Public: Individuals and businesses.

[[Page 11340]]

    Number of Respondents: approximately 240,000.
    Estimated Time per Respondent: 7 minutes.
    Total Burden Hours: 28,000 hours.

Office of Personnel Management.
Alexys Stanley,
Regulatory Affairs Analyst.
[FR Doc. 2021-03789 Filed 2-23-21; 8:45 am]
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