[Federal Register Volume 86, Number 33 (Monday, February 22, 2021)]
[Notices]
[Page 10589]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-03531]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

[Document Identifier: OS-0955-0003]


Agency Father Generic Information Collection Request. 60-Day 
Public Comment Request

AGENCY: Office of the Secretary, HHS.

ACTION: Notice.

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SUMMARY: In compliance with the requirement of the Paperwork Reduction 
Act of 1995, the Office of the Secretary (OS), Department of Health and 
Human Services, is publishing the following summary of a proposed 
collection for public comment.

DATES: Comments on the ICR must be received on or before April 23, 
2021.

ADDRESSES: Submit your comments to [email protected] or by calling 
(202) 795-7714.

FOR FURTHER INFORMATION CONTACT: When submitting comments or requesting 
information, please include the document identifier 0955-0003-60D, and 
project title for reference, to Sherrette Funn, the Reports Clearance 
Officer, [email protected], or call 202-795-7714.

SUPPLEMENTARY INFORMATION: Interested persons are invited to send 
comments regarding this burden estimate or any other aspect of this 
collection of information, including any of the following subjects: (1) 
The necessity and utility of the proposed information collection for 
the proper performance of the agency's functions; (2) the accuracy of 
the estimated burden; (3) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) the use of 
automated collection techniques or other forms of information 
technology to minimize the information collection burden.
    Title of the Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.
    Type of Collection: Father Generic ICR.
    OMB No. 0955-0003--Office of the National Coordinator for Health 
Information Technology.
    Abstract: The Office of the National Coordinator for Health 
Information Technology is seeking a three-year extension of OMB control 
number 0955-0003 to continue collecting routine customer feedback on 
agency service delivery. The proposed information collection activity 
provides a means to garner qualitative customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the 
Administration's commitment to improving service delivery. Qualitative 
feedback means information that provides useful insights on perceptions 
and opinions, and is not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences, and expectations; provide an early warning of 
issues with the service; or focus attention on areas where 
communication, training, or changes in operations might improve 
delivery of products or services. These collections will allow for 
ongoing, collaborative, and actionable communications between the 
Agency and its customers and stakeholders. It will also allow feedback 
to contribute directly to the improvement of program management.
    The solicitation of feedback will target areas such as timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    Affected Public: Individuals, households, professionals, and/or the 
public/private sector.
    Average estimates for the next three years:
    Estimated Total Number of Respondents: 10,000.
    Expected Annual Number of Activities: 6.
    Average Number of Respondents per Activity: 1,667.
    Frequency of Response: Once per Activity.
    Average Minutes per Response: 7.
    Total Burden Hours: 1,167.

                                          Annualized Burden Hour Table
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                                                                     Number of        Average
                     Number of  respondents                        responses per    burden per     Total burden
                                                                    respondents      response          hours
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10,000..........................................................               1            7/60           1,167
                                                                 -----------------------------------------------
    Total.......................................................  ..............  ..............           1,167
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    Dated: February 10, 2021.
Sherrette A. Funn,
Office of the Secretary, Paperwork Reduction Act Reports Clearance 
Officer.
[FR Doc. 2021-03531 Filed 2-19-21; 8:45 am]
BILLING CODE 4150-45-P