[Federal Register Volume 85, Number 228 (Wednesday, November 25, 2020)]
[Notices]
[Pages 75347-75348]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-26021]


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DEPARTMENT OF HOMELAND SECURITY

U.S. Customs and Border Protection

[1651-0136]


Agency Information Collection Activities: Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: U.S. Customs and Border Protection (CBP), Department of 
Homeland Security.

ACTION: 60-Day Notice and request for comments; Extension of an 
existing collection of information.

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SUMMARY: The Department of Homeland Security, U.S. Customs and Border 
Protection will be submitting the following information collection 
request to the Office of Management and Budget (OMB) for review and 
approval in accordance with the Paperwork Reduction Act of 1995 (PRA). 
The information collection is published in the Federal Register to 
obtain comments from the public and affected agencies.

DATES: Comments are encouraged and must be submitted no later than 
January 25, 2021 to be assured of consideration.

ADDRESSES: Written comments and/or suggestions regarding the item(s) 
contained in this notice must include the OMB Control Number 1651-0136 
in the subject line and the agency name.
    Please submit comments via email to [email protected]. Due to 
COVID-19-related restrictions, CBP has temporarily suspended its 
ability to receive public comments by mail.

FOR FURTHER INFORMATION CONTACT: Requests for additional PRA 
information should be directed to Seth Renkema, Chief, Economic Impact 
Analysis Branch, U.S. Customs and Border Protection, Office of Trade, 
Regulations and Rulings, 90 K Street NE, 10th Floor, Washington, DC 
20229-1177, Telephone number 202-325-0056 or via email 
[email protected]. Please note that the contact information provided 
here is solely for questions regarding this notice. Individuals seeking 
information about other CBP programs should contact the CBP National 
Customer Service Center at 877-227-5511, (TTY) 1-800-877-8339, or CBP 
website at https://www.cbp.gov/.

SUPPLEMENTARY INFORMATION: CBP invites the general public and other 
Federal agencies to comment on the proposed and/or continuing 
information collections pursuant to the Paperwork Reduction Act of 1995 
(44 U.S.C. 3501 et seq.). This process is conducted in accordance with 
5 CFR 1320.8. Written comments and suggestions from the public and 
affected agencies should address one or more of the following four 
points: (1) Whether the proposed collection of information is necessary 
for the proper performance of the functions of the agency, including 
whether the information will have practical utility; (2) the accuracy 
of the agency's estimate of the burden of the proposed collection of 
information, including the validity of the methodology and assumptions 
used; (3) suggestions to enhance the quality, utility, and clarity of 
the information to be collected; and (4) suggestions to minimize the 
burden of the collection of information on those who are to respond, 
including through the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology, e.g., permitting electronic submission of 
responses. The comments that are submitted will be summarized and 
included in the request for approval. All comments will become a matter 
of public record.

Overview of This Information Collection

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 1651-0136.
    Current Actions: This submission is being made to extend the 
expiration date with no change to the burden hours.
    Type of Review: Extension (without change).
    Affected Public: Individuals and businesses.
    Abstract: Executive Order 12862 directs Federal agencies to provide 
service to the public that matches or exceeds the best service 
available in the private sector. In order to work continuously to 
ensure that our programs are effective and meet our customers' needs, 
U.S. Customs and Border Protection (CBP) (hereafter ``the Agency'') 
seeks to obtain OMB approval of a generic clearance to collect 
qualitative feedback on our service delivery. By qualitative feedback 
we mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study.
    This collection of information is necessary to enable CBP to garner 
customer and stakeholder feedback in an efficient, timely manner, in 
accordance with our commitment to improving service delivery. The 
information collected from our

[[Page 75348]]

customers and stakeholders will help ensure that users have an 
effective, efficient, and satisfying experience with CBP's programs. 
This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between CBP and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.

Type of Collection: Comment Cards

    Estimated Number of Respondents: 10,000.
    Estimated Number of Annual Responses per Respondent: 1.
    Estimated Number of Total Annual Responses: 10,000.
    Estimated Time per Response: 3 minutes.
    Estimated Total Annual Burden Hours: 500 hours.

Type of Collection: Customer Surveys

    Estimated Number of Respondents: 290,000.
    Estimated Numbers of Annual Responses per Respondent: 1.
    Estimated Number of Total Annual Responses: 290,000.
    Estimated Time per Response: 5 minutes.
    Estimated Total Annual Burden Hours: 24,490.

    Dated: November 19, 2020.
Seth D. Renkema,
Branch Chief, Economic Impact Analysis Branch, U.S. Customs and Border 
Protection.
[FR Doc. 2020-26021 Filed 11-24-20; 8:45 am]
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