[Federal Register Volume 85, Number 210 (Thursday, October 29, 2020)]
[Notices]
[Page 68598]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-23900]


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DEPARTMENT OF LABOR

Office of the Secretary


Agency Information Collection Activities; Submission for OMB 
Review; Comment Request; Department of Labor Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery

ACTION: Notice of availability; request for comments.

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SUMMARY: The Department of Labor (DOL) is submitting this Office of the 
Assistant Secretary for Administration and Management (OASAM)-sponsored 
information collection request (ICR) to the Office of Management and 
Budget (OMB) for review and approval in accordance with the Paperwork 
Reduction Act of 1995 (PRA). Public comments on the ICR are invited.

DATES: The OMB will consider all written comments that agency receives 
on or before November 30, 2020.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
    Comments are invited on: (1) Whether the collection of information 
is necessary for the proper performance of the functions of the 
Department, including whether the information will have practical 
utility; (2) if the information will be processed and used in a timely 
manner; (3) the accuracy of the agency's estimates of the burden and 
cost of the collection of information, including the validity of the 
methodology and assumptions used; (4) ways to enhance the quality, 
utility and clarity of the information collection; and (5) ways to 
minimize the burden of the collection of information on those who are 
to respond, including the use of automated collection techniques or 
other forms of information technology.

FOR FURTHER INFORMATION CONTACT: Anthony May by telephone at 202-693-
4129 (this is not a toll-free number) or by email at 
[email protected].

SUPPLEMENTARY INFORMATION: This information collection activity will be 
used to garner qualitative customer and stakeholder feedback in 
accordance with the Administration's commitment to improving service 
delivery. Qualitative feedback, in this context, is defined as 
information that provides useful insights on perceptions and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study. These collections will:
     Provide insights into customer or stakeholder perceptions, 
experiences, and expectations;
     provide an early warning of issues with service;
     focus attention on areas where communication, training, or 
changes, in operations might improve delivery of products or services;
     provide ongoing, collaborative, and actionable 
communications between the DOL and its customers and stakeholders. 
These collections will also allow feedback to contribute directly to 
the improvement of program management. Feedback collected under this 
generic clearance will provide useful information, but it will not 
yield data that can be generalized to the overall population.
    This type of generic clearance for qualitative information will not 
be used for quantitative information collections that are designed to 
yield reliably actionable results such as, for example, monitoring 
trends over time or documenting program performance. Those sorts of 
data usages require more rigorous designs that address:
     The target population to which generalizations will be 
made;
     the sampling frame;
     the sample design (including stratification and 
clustering);
     the precision requirements or power calculations that 
justify the proposed sample size;
     the expected response rate;
     methods for assessing potential nonresponse bias;
     the protocols for data collection; and
     any testing procedures that were or will be undertaken 
prior fielding the study.
    Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative result. For 
additional substantive information about this ICR, see the related 
notice published in the Federal Register on August 26, 2020 (85 FR 
52641).
    This information collection is subject to the PRA. A Federal agency 
generally cannot conduct or sponsor a collection of information, and 
the public is generally not required to respond to an information 
collection, unless the OMB approves it and displays a currently valid 
OMB Control Number. In addition, notwithstanding any other provisions 
of law, no person shall generally be subject to penalty for failing to 
comply with a collection of information that does not display a valid 
OMB Control Number. See 5 CFR 1320.5(a) and 1320.6.
    DOL seeks PRA authorization for this information collection for 
three (3) years. OMB authorization for an ICR cannot be for more than 
three (3) years without renewal. The DOL notes that information 
collection requirements submitted to the OMB for existing ICRs receive 
a month-to-month extension while they undergo review.
    Agency: DOL-OASAM.
    Title of Collection: Department of Labor Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
    OMB Control Number: 1225-0088.
    Affected Public: Individuals or Households; State, Local, and 
Tribal Governments; Private Sector: businesses or other for-profits, 
farms, and not for profit institutions.
    Total Estimated Number of Responses: 380,000.
    Total Estimated Annual Time Burden: 38,000 hours.
    Total Estimated Annual Other Costs Burden: $0.

    Authority: 44 U.S.C. 3507(a)(1)(D).

    Dated: October 23, 2020.
Anthony May,
Management and Program Analyst.
[FR Doc. 2020-23900 Filed 10-28-20; 8:45 am]
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