[Federal Register Volume 85, Number 184 (Tuesday, September 22, 2020)]
[Notices]
[Pages 59544-59545]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-20873]


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INTERNATIONAL TRADE COMMISSION


Submission for OMB Review; Comment Request; Notice of Request for 
Extension of Previously Approved Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery

AGENCY: United States International Trade Commission.

ACTION: 60-Day notice and request for comments.

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SUMMARY: This notice announces the intention of the U.S. International 
Trade Commission (Commission) to request a three-year extension, under 
the Paperwork Reduction Act of 1995 (the Act), of the current generic 
clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery that the Office of Management and Budget (OMB) previously 
approved. This collection was developed as part of a Federal 
Government-wide effort to streamline the process for seeking feedback 
from the public on service delivery. The current generic survey 
clearance is assigned OMB Control No. 3117-0222; it will expire on 
November 30, 2020. The Commission requests comments concerning the 
proposed information collections under section 3506(c)(2)(A) of the 
Act; this notice describes such comments in greater detail in the 
SUPPLEMENTARY INFORMATION section.

DATES: To assure that the Commission will consider your comments, it 
must receive them no later than 60 days after publication of this 
notice in the Federal Register.

ADDRESSES: All Commission offices, including the Commission's hearing 
rooms, are located in the United States International Trade Commission 
Building, 500 E Street SW, Washington, DC. All written comments should 
be addressed to the Secretary, United States International Trade 
Commission, 500 E Street SW, Washington, DC 20436 and filed 
electronically on the Commission's electronic docket (EDIS) at https://edis.usitc.gov.

FOR FURTHER INFORMATION CONTACT: You may obtain copies of supporting 
documents from Zachary Coughlin ([email protected] or 202-205-
3435). Hearing-impaired persons can obtain information on this matter 
by contacting the Commission's TDD terminal on 202-205-1810. You may 
also obtain general information concerning the Commission by accessing 
its website (https://www.usitc.gov).

SUPPLEMENTARY INFORMATION:

Written Comments

    You may submit comments, identified by docket number MISC-034. All 
submissions should be addressed to the Secretary and must conform to 
the provisions of section 201.8 of the Commission's Rules of Practice 
and Procedure (19 CFR 201.8). Section 201.8 and the Commission's 
Handbook on Filing Procedures require that interested parties file 
documents electronically on or before the filing deadline. Please note 
the Secretary's Office will accept only electronic filings during this 
time. Filings must be made through the Commission's Electronic Document 
Information System (EDIS, https://

[[Page 59545]]

edis.usitc.gov). No in-person paper-based filings or paper copies of 
any electronic filings will be accepted until further notice. Persons 
with questions regarding filing should contact the Secretary at 
[email protected].

Request for Comments

    The Commission solicits comments as to: (1) Whether the proposed 
information collection is necessary for the proper performance of the 
Commission's functions, including whether the information will have 
practical utility; (2) the accuracy of the Commission's estimate of the 
burden of the proposed information collection, including the validity 
of the methodology and assumptions used; (3) the quality, utility, 
clarity, and design of the information to be collected; and (4) 
minimization of the burden of the proposed information collection on 
those who are to respond (including through the use of appropriate 
automated, electronic, mechanical, or other technological forms of 
information technology (e.g., permitting electronic submission of 
responses)). To the extent appropriate, please cite to specific 
experiences that your firm has had with other governmental surveys and 
data collections.

Summary of the Proposed Information Collections

(1) Need for the Proposed Information Collections

    The proposed information collection activity provides a means to 
garner qualitative customer and stakeholder feedback in an efficient, 
timely manner. This qualitative feedback provides useful insights on 
perceptions and opinions of customers and stakeholders. The feedback 
helps the Commission gain understanding into customer or stakeholder 
experiences and expectations and provides an early warning of issues 
with service, or focus attention on areas where communication, training 
or changes in operations might improve delivery of products or 
services. These collections allow for ongoing, collaborative and 
actionable communications between the Commission and its customers and 
stakeholders and contribute directly to the improvement of program 
management.

(2) Description of the Information To Be Collected

    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable. Feedback 
collected under this generic clearance provides useful information, but 
it does not yield data that can be generalized to the overall 
population. This type of generic clearance for qualitative information 
will not be used for quantitative information collections that are 
designed to yield reliably actionable results, such as monitoring 
trends over time or documenting program performance. Such data uses 
require more rigorous designs that address: The target population to 
which generalizations will be made, the sampling frame, the sample 
design (including stratification and clustering), the precision 
requirements or power calculations that justify the proposed sample 
size, the expected response rate, methods for assessing potential 
nonresponse bias, the protocols for data collection, and any testing 
procedures that were or will be undertaken prior to fielding the study. 
As a general matter, information collections will not result in any new 
system of records containing privacy information and will not ask 
questions of a sensitive nature.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.

(3) Estimated Burden of the Proposed Information Collection

    The Commission estimates that information collections issued under 
the requested generic clearance will impose an average annual burden of 
300 hours on 600 respondents.
    No record keeping burden is known to result from the proposed 
collection of information.

    By order of the Commission.

    Issued: September 17, 2020.
Lisa Barton,
Secretary to the Commission.
[FR Doc. 2020-20873 Filed 9-21-20; 8:45 am]
BILLING CODE 7020-02-P