[Federal Register Volume 85, Number 167 (Thursday, August 27, 2020)]
[Notices]
[Pages 52965-52966]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-18891]


=======================================================================
-----------------------------------------------------------------------

CONSUMER PRODUCT SAFETY COMMISSION

[Docket No. 2011-0014]


Agency Information Collection Activities; Submission for OMB 
Review; Comment Request; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Consumer Product Safety Commission

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: As required by the Paperwork Reduction Act of 1995, the 
Consumer Product Safety Commission (CPSC or Commission) announces that 
the Commission has submitted to the Office of Management and Budget 
(OMB) a request for extension of approval of a generic clearance for 
the collection of qualitative feedback on agency service delivery. OMB 
previously approved the collection of information under control number 
3041-0148. OMB's most recent extension of approval will expire on 
September 30, 2020. On June 15, 2020, the CPSC published a notice in 
the Federal Register to announce the agency's intention to seek 
extension of approval of the collection of information. The Commission 
received no comments. Therefore, by publication of this notice, the 
Commission announces that CPSC has submitted to the OMB a request for 
extension of approval of that collection of information, without 
change.

DATES: Written comments on this request for extension of approval of 
information collection requirements should be submitted by September 
28, 2020.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to: www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In 
addition, written comments that are sent to OMB also should be 
submitted electronically at: http://www.regulations.gov, under Docket 
No. CPSC-2011-0014.

FOR FURTHER INFORMATION CONTACT: Cynthia Gillham, Consumer Product 
Safety Commission, 4330 East West Highway, Bethesda, MD 20814; (301) 
504-7791, or by email to: [email protected].

SUPPLEMENTARY INFORMATION: On June 15, 2020, the CPSC published a 
notice in the Federal Register to announce the agency's intention to 
seek extension of approval of the collection of information. 85 FR 
36189. The Commission received no comments. CPSC seeks to renew the 
following currently approved collection of information:

Burden Hours

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner to improve service delivery. Below we provide the CPSC's 
projected average estimates of qualitative surveys, focus groups, 
customer satisfaction surveys, and usability tests for the next 3 
years.
    Current Actions: Renewal of collection of information.
    Type of Review: Renewal.
    Affected Public: Individuals and households, businesses and 
organizations, state, local, or tribal government.

[[Page 52966]]

    Average Expected Annual Number of Activities: Eight activities, 
including qualitative surveys, focus groups, customer satisfaction 
surveys, and usability tests.
    Annual Number of Respondents: 1,600.
    Annual responses: 1,600.
    Frequency of Response: Once per request.
    Average minutes per response: 45 minutes per response.
    Annual Burden hours: 1,200.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information, unless the collection of 
information displays a currently valid OMB control number. General 
Description of Collection: The CPSC will collect, analyze, and 
interpret information gathered through this generic clearance to 
identify strengths and weaknesses of current services and make 
improvements in service delivery based on feedback. The solicitation of 
feedback will target areas such as: timeliness, appropriateness, 
accuracy of information, courtesy, efficiency of service delivery, and 
resolution of issues with service delivery. Responses will be assessed 
to plan and inform efforts to improve or maintain the quality of 
service offered to the public.

Alberta E. Mills,
Secretary, Consumer Product Safety Commission.
[FR Doc. 2020-18891 Filed 8-26-20; 8:45 am]
BILLING CODE 6355-01-P