[Federal Register Volume 85, Number 166 (Wednesday, August 26, 2020)]
[Notices]
[Pages 52641-52642]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-18710]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF LABOR

Office of the Assistant Secretary for Administration and Management


Agency Information Collection Activities; Comment Request; 
Department of Labor Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Department of Labor (DOL) is soliciting comments 
concerning a proposed extension for the authority to conduct the 
information collection request (ICR) titled, ``Department of Labor 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery.'' This comment request is part of continuing 
Departmental efforts to reduce paperwork and respondent burden in 
accordance with the Paperwork Reduction Act of 1995 (PRA).

DATES: Consideration will be given to all written comments received by 
October 26, 2020.

ADDRESSES: A copy of this ICR with applicable supporting documentation; 
including a description of the likely respondents, proposed frequency 
of response, and estimated total burden may be obtained free by 
contacting Crystal Rennie by telephone at (202) 693-0456, TTY 202-693-
8064, (these are not toll-free numbers) or by email at 
[email protected].
    Submit written comments about, or requests for a copy of, this ICR 
by mail or courier to the U.S. Department of Labor, Office of the 
Assistant Secretary for Administration, Room N1301, 200 Constitution 
Avenue NW, Washington, DC 20210; by email: [email protected].

FOR FURTHER INFORMATION CONTACT: Crystal Rennie by telephone at (202) 
693-0456, TTY 202-693-8064, (this is not a toll-free number) or by 
email at [email protected].

SUPPLEMENTARY INFORMATION: The DOL, as part of continuing efforts to 
reduce paperwork and respondent burden, conducts a pre-clearance 
consultation program to provide the general public and Federal agencies 
an opportunity to comment on proposed and/or continuing collections of 
information before submitting them to the OMB for final approval. This 
program helps to ensure requested data can be provided in the desired 
format, reporting burden (time and financial resources) is minimized, 
collection instruments are clearly understood, and the impact of 
collection requirements can be properly assessed.
    The information collection activity will garner qualitative 
customer and stakeholder feedback in an efficient, timely manner, in 
accordance with the Administration's commitment to improving service 
delivery. By qualitative feedback, we mean information that provides 
useful insights on perceptions and opinions, but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study. This feedback will provide insights into customer 
or stakeholder perceptions, experiences, and expectations; provide an 
early warning of issues with service; or focus attention on areas where 
communication, training, or changes, in operations might improve 
delivery of products or services. These collections will allow for 
ongoing, collaborative, and actionable communications between the DOL 
and its customers and stakeholders. The collections will also allow 
feedback to contribute directly to

[[Page 52642]]

the improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative result.
    This information collection is subject to the PRA. A Federal agency 
generally cannot conduct or sponsor a collection of information, and 
the public is generally not required to respond to an information 
collection, unless the OMB under the PRA approves it and displays a 
currently valid OMB Control Number. In addition, notwithstanding any 
other provisions of law, no person shall generally be subject to 
penalty for failing to comply with a collection of information that 
does not display a valid Control Number. See 5 CFR 1320.5(a) and 
1320.6.
    Interested parties are encouraged to provide comments to the 
contact shown in the ADDRESSES section. Written comments will receive 
consideration, and summarized and included in the request for OMB 
approval of the final ICR. In order to help ensure appropriate 
consideration, comments should mention 1225-0088.
    Submitted comments will also be a matter of public record for this 
ICR and posted on the internet, without redaction. The DOL encourages 
commenters not to include personally identifiable information, 
confidential business data, or other sensitive statements/information 
in any comments.
    The DOL is particularly interested in comments that:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility.
     Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used.
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., permitting 
electronic submission of responses.
    Agency: DOL-OASAM.
    Type of Review: New.
    Title of Collection: Department of Labor Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
    OMB Control Number: 1225-0088.
    Affected Public: Individuals or Households; State Local, and Tribal 
Governments; and Private Sector--businesses or other for-profits, 
farms, and not for profit institution.
    Estimated Number of Respondents: 380,000.
    Total Estimated Annual Responses: 380,000.
    Estimated Total Annual Burden Hours: 38,000 hours.
    Total Estimated Annual Other Cost Burden: $0.

    Authority: 44 U.S.C. 3506(c)(2)(A).

Crystal Rennie,
Acting Departmental Clearance Officer.
[FR Doc. 2020-18710 Filed 8-25-20; 8:45 am]
BILLING CODE 4510-04-P