[Federal Register Volume 85, Number 155 (Tuesday, August 11, 2020)]
[Notices]
[Pages 48567-48568]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-17492]


=======================================================================
-----------------------------------------------------------------------

NATIONAL SCIENCE FOUNDATION


Agency Information Collection Activities: Comment Request; NSF 
Surveys To Measure Customer Service Satisfaction

AGENCY: National Science Foundation.

ACTION: Submission for OMB Review; Comment Request.

-----------------------------------------------------------------------

SUMMARY: The National Science Foundation (NSF) has submitted the 
following information collection requirement to OMB for review and 
clearance under the Paperwork Reduction Act of 1995. This is the second 
notice for public comment; the first was published in the Federal 
Register, and no comments were received. NSF is forwarding the proposed 
submission to the Office of Management and Budget (OMB) for clearance 
simultaneously with the publication of this second notice.

DATES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAmain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Suzanne H. Plimpton, Reports Clearance 
Officer, National Science Foundation, 2415 Eisenhower Avenue, 
Alexandria, VA 22314, or send email to [email protected]. Individuals 
who use a telecommunications device for the deaf (TDD) may call the 
Federal Information Relay Service (FIRS) at 1-800-877-8339, which is 
accessible 24 hours a day, 7 days a week, 365 days a year (including 
federal holidays).
    Copies of the submission may be obtained by calling 703-292-7556.

SUPPLEMENTARY INFORMATION: NSF may not conduct or sponsor a collection 
of information unless the collection of information displays a 
currently valid OMB control number and the agency informs potential 
persons who are to respond to the collection of information that such 
persons are not required to respond to the collection of information 
unless it displays a currently valid OMB control number.
    Title of Collection: NSF Surveys to Measure Customer Service 
Satisfaction.
    OMB Number: 3145-0157.
    Type of Request: Renewal without change of a new information 
collection.
    Proposed project: On September 11, 1993, President Clinton issued 
Executive Order 12862, ``Setting Customer Service Standards,'' which 
calls for Federal agencies to provide service that matches or exceeds 
the best service available in the private sector. Section 1(b) of that 
order requires agencies to ``survey customers to determine the kind and 
quality of services they want and their level of satisfaction with 
existing services.'' The National Science Foundation (NSF) has an 
ongoing need to collect information from its customer community 
(primarily individuals and organizations engaged in science and 
engineering research and education) about the quality and kind of 
services it provides and use that information to help improve agency 
operations and services.
    Estimate of Burden: The burden on the public will change according 
to the needs of each individual customer satisfaction survey; however, 
each survey is estimated to take approximately 30 minutes per response.
    Respondents: Will vary among individuals or households; business or 
other for-profit; not-for-profit institutions; farms; federal 
government; state, local or tribal governments.
    Estimated Number of Responses per Survey: This will vary by survey.
    Comments: Comments are invited on (a) whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the Agency, including whether the information shall 
have practical utility; (b) the accuracy of the Agency's estimate of 
the burden of the proposed collection of information; (c) ways to 
enhance the quality, utility, and clarity of the information on 
respondents, including through the use of automated collection 
techniques or other forms of information technology; and (d) ways to 
minimize the burden of the collection of information on those who are 
to

[[Page 48568]]

respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology.

    Dated: August 6, 2020.
Suzanne H. Plimpton,
Reports Clearance Officer, National Science Foundation.
[FR Doc. 2020-17492 Filed 8-10-20; 8:45 am]
BILLING CODE 7555-01-P