[Federal Register Volume 85, Number 138 (Friday, July 17, 2020)]
[Notices]
[Page 43569]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-15458]


-----------------------------------------------------------------------

DEPARTMENT OF DEFENSE

Department of the Navy

[Docket ID: USN-2020-HQ-0004]


Proposed Collection; Comment Request

AGENCY: The Office of the Secretary of the Navy, Defense Department 
(DoD).

ACTION: Information collection notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
Department of the Navy announces a proposed public information 
collection and seeks public comment on the provisions thereof. Comments 
are invited on: Whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; the 
accuracy of the agency's estimate of the burden of the proposed 
information collection; ways to enhance the quality, utility, and 
clarity of the information to be collected; and ways to minimize the 
burden of the information collection on respondents, including through 
the use of automated collection techniques or other forms of 
information technology.

DATES: Consideration will be given to all comments received by 
September 15, 2020.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
    Federal eRulemaking Portal: http://www.regulations.gov. Follow the 
instructions for submitting comments.
    Mail: DoD cannot receive written comments at this time due to the 
COVID-19 pandemic. Comments should be sent electronically to the docket 
listed above.
    Instructions: All submissions received must include the agency 
name, docket number, and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    Any associated form(s) for this collection may be located within 
this same electronic docket and downloaded for review/testing. Follow 
the instructions at http://www.regulations.gov for submitting comments. 
Please submit comments on any given form identified by docket number, 
form number, and title.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the MyNavy Career 
Center, Naval Support Activity Mid-South, ATTN: CAPT Laura Scotty, 5720 
Integrity Drive, Millington, TN 38053, (901) 874-2070.

SUPPLEMENTARY INFORMATION:
    Title; Associated Form; and OMB Number: MyNavy Career Center Omni-
Channel Telephony System; OMB Control Number 0703-XXXX.
    Needs and Uses: The information collection requirement is necessary 
to obtain unique personally identifiable information such as DoD ID or 
SSN to positively identify individuals who contact MyNavy Career Center 
regarding a variety of questions.
    Affected Public: Individuals or households.
    Annual Burden Hours: 2,268 hours.
    Number of Respondents: 16,799.
    Responses per Respondent: 1.
    Annual Responses: 16,799.
    Average Burden per Response: 8.1 minutes (0.135 hours).
    Frequency: On occasion.
    Respondents are family members of active, retired and reserve 
members and members of the public with no military affiliation. The 
Omni-Channel telephone system will record caller transactions to 
support transaction accuracy, provide training opportunities to 
customer service representatives and provide actionable data for 
business process improvements.

    Dated: July 13, 2020.
Aaron T. Siegel,
Alternate OSD Federal Register, Liaison Officer, Department of Defense.
[FR Doc. 2020-15458 Filed 7-16-20; 8:45 am]
BILLING CODE 5001-06-P