[Federal Register Volume 85, Number 131 (Wednesday, July 8, 2020)]
[Notices]
[Pages 41056-41057]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-14595]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

[Document Identifier OS-0990-0379]


Agency Information Collection Request: 30-Day Public Comment 
Request

AGENCY: Office of the Secretary, HHS.

ACTION: Notice.

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SUMMARY: In compliance with the requirement of the Paperwork Reduction 
Act of 1995, the Office of the Secretary (OS), Department of Health and 
Human Services, is publishing the following summary of a proposed 
collection for public comment.

DATES: Comments on the ICR must be received on or before August 7, 
2020.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Sherrette Funn, [email protected] 
or (202) 795-7714. When submitting comments or requesting information, 
please include the document identifier 0990-New-30D and project title 
for reference.

SUPPLEMENTARY INFORMATION: Interested persons are invited to send 
comments regarding this burden estimate or any other aspect of this 
collection of information, including any of the following subjects: (1) 
The necessity and utility of the proposed information collection for 
the proper performance of the agency's functions; (2) the accuracy of 
the estimated burden; (3) ways to

[[Page 41057]]

enhance the quality, utility, and clarity of the information to be 
collected; and (4) the use of automated collection techniques or other 
forms of information technology to minimize the information collection 
burden.
    Title of the Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery (Online Customer 
Surveys).
    Type of Collection: Father Generic ICR.
    OMB No. 0990-0379--Office within OS--Specific program collecting 
the data (is applicable)
    Abstract: This collection of information is necessary to enable the 
Agency to garner customer and stakeholder feedback in an efficient, 
timely manner, in accordance with our commitment to improving service 
delivery. The information collected from our customers and stakeholders 
will help ensure that users have an effective, efficient, and 
satisfying experience with the Agency's programs. This feedback will 
provide insights into customer or stakeholder perceptions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders.
    Type of respondent; frequency (annual, quarterly, monthly, etc.); 
and the affected public (individuals, public or private businesses, 
state or local governments, etc.) (Individuals, public or private 
businesses, state or local governments, etc.)

                                          Annualized Burden Hour Table
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                                                                  Number of
            Forms (if necessary)                 Number of      responses per    Average burden    Total burden
                                                respondents      respondents      per response        hours
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Website Customer Satisfaction Survey........       3,000,000                1            10/60          500,000
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Terry Clark,
Office of the Secretary, Asst. Paperwork Reduction Act Reports 
Clearance Officer.
[FR Doc. 2020-14595 Filed 7-7-20; 8:45 am]
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