[Federal Register Volume 85, Number 115 (Monday, June 15, 2020)]
[Notices]
[Page 36195]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-12796]


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DEPARTMENT OF EDUCATION

[Docket No. ED-2020-SCC-0090]


Agency Information Collection Activities; Comment Request; Master 
Generic Plan for Customer Surveys and Focus Groups

AGENCY: Department of Education (ED), Department of Education (ED).

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, ED is 
proposing an extension of an existing information collection.

DATES: Interested persons are invited to submit comments on or before 
August 14, 2020.

ADDRESSES: To access and review all the documents related to the 
information collection listed in this notice, please use http://www.regulations.gov by searching the Docket ID number ED-2020-SCC-0090. 
Comments submitted in response to this notice should be submitted 
electronically through the Federal eRulemaking Portal at http://www.regulations.gov by selecting the Docket ID number or via postal 
mail, commercial delivery, or hand delivery. If the regulations.gov 
site is not available to the public for any reason, ED will temporarily 
accept comments at [email protected]. Please include the docket ID 
number and the title of the information collection request when 
requesting documents or submitting comments. Please note that comments 
submitted by fax or email and those submitted after the comment period 
will not be accepted. Written requests for information or comments 
submitted by postal mail or delivery should be addressed to the 
Director of the Strategic Collections and Clearance Governance and 
Strategy Division, U.S. Department of Education, 400 Maryland Ave SW, 
LBJ, Room 6W-208B, Washington, DC 20202-4537.

FOR FURTHER INFORMATION CONTACT: For specific questions related to 
collection activities, please contact Stephanie Valentine, 202-453-
7061.

SUPPLEMENTARY INFORMATION: The Department of Education (ED), in 
accordance with the Paperwork Reduction Act of 1995 (PRA) (44 U.S.C. 
3506(c)(2)(A)), provides the general public and Federal agencies with 
an opportunity to comment on proposed, revised, and continuing 
collections of information. This helps the Department assess the impact 
of its information collection requirements and minimize the public's 
reporting burden. It also helps the public understand the Department's 
information collection requirements and provide the requested data in 
the desired format. ED is soliciting comments on the proposed 
information collection request (ICR) that is described below. The 
Department of Education is especially interested in public comment 
addressing the following issues: (1) Is this collection necessary to 
the proper functions of the Department; (2) will this information be 
processed and used in a timely manner; (3) is the estimate of burden 
accurate; (4) how might the Department enhance the quality, utility, 
and clarity of the information to be collected; and (5) how might the 
Department minimize the burden of this collection on the respondents, 
including through the use of information technology. Please note that 
written comments received in response to this notice will be considered 
public records.
    Title of Collection: Master Generic Plan for Customer Surveys and 
Focus Groups.
    OMB Control Number: 1800-0011.
    Type of Review: An extension of an existing information collection.
    Respondents/Affected Public: Individuals or Households.
    Total Estimated Number of Annual Responses: 451,326.
    Total Estimated Number of Annual Burden Hours: 115,344.
    Abstract: Surveys to be considered under this generic will only 
include those surveys that improve customer service or collect feedback 
about a service provided to individuals or entities directly served by 
ED. The results of these customer surveys will help ED managers plan 
and implement program improvements and other customer satisfaction 
initiatives. Focus groups that will be considered under the generic 
clearance will assess customer satisfaction with a direct service, or 
will be designed to inform a customer satisfaction survey ED is 
considering. Surveys that have the potential to influence policy will 
not be considered under this generic clearance.

    Dated: June 9, 2020.
Stephanie Valentine,
PRA Coordinator, Strategic Collections and Clearance, Governance and 
Strategy Division, Office of Chief Data Officer, Office of Planning, 
Evaluation and Policy Development.
[FR Doc. 2020-12796 Filed 6-12-20; 8:45 am]
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