[Federal Register Volume 85, Number 115 (Monday, June 15, 2020)]
[Notices]
[Page 36189]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-12783]


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CONSUMER PRODUCT SAFETY COMMISSION

[Docket No. 2011-0014]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Consumer Product Safety Commission.

ACTION: Notice.

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SUMMARY: As required by the Paperwork Reduction Act of 1995, the 
Consumer Product Safety Commission (CPSC or Commission) requests 
comments on a proposed extension of approval of a generic clearance for 
the collection of qualitative feedback on agency service delivery. The 
Office of Management and Budget (OMB) previously approved the 
collection of information under control number 3041-0148. OMB's most 
recent extension of approval will expire on September 30, 2020. The 
Commission will consider all comments received in response to this 
notice before requesting an extension of approval of this collection of 
information from OMB. DATES: Submit written or electronic comments on 
the collection of information by August 14, 2020.

ADDRESSES: You may submit comments, identified by Docket No. CPSC-2011-
0014, by any of the following methods: Electronic Submissions: Submit 
electronic comments to the Federal eRulemaking Portal at: https://www.regulations.gov. Follow the instructions for submitting comments. 
The CPSC does not accept comments submitted by electronic mail (email), 
except through https://www.regulations.gov. The CPSC encourages you to 
submit electronic comments by using the Federal eRulemaking Portal, as 
described above. Mail/hand delivery/courier Written Submissions: Submit 
comments by mail/hand delivery/courier to: Division of the Secretariat, 
Consumer Product Safety Commission, Room 820, 4330 East West Highway, 
Bethesda, MD 20814; telephone (301) 504-7479. Instructions: All 
submissions received must include the agency name and docket number for 
this notice. All comments received may be posted without change, 
including any personal identifiers, contact information, or other 
personal information provided, to: https://www.regulations.gov. Do not 
submit electronically confidential business information, trade secret 
information, or other sensitive or protected information that you do 
not want to be available to the public. If you wish to submit such 
information, please submit it according to the instructions for written 
submissions. Docket: For access to the docket to read background 
documents or comments received, go to: https://www.regulations.gov, and 
insert the docket number, CPSC-2011-0014, into the ``Search'' box, and 
follow the prompts.

FOR FURTHER INFORMATION CONTACT: Cynthia Gillham, Consumer Product 
Safety Commission, 4330 East West Highway, Bethesda, MD 20814; (301) 
504-7791, or by email to: [email protected].

SUPPLEMENTARY INFORMATION: CPSC seeks to renew the following currently 
approved collection of information:

A. Burden Hours

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner to improve service delivery. Below we provide the CPSC's 
projected average estimates of qualitative surveys, focus groups, 
customer satisfaction surveys, and usability tests for the next 3 
years.
    Current Actions: Renewal of collection of information.
    Type of Review: Renewal.
    Affected Public: Individuals and households, businesses and 
organizations, state, local, or tribal government.
    Average Expected Annual Number of Activities: Eight activities, 
including qualitative surveys, focus groups, customer satisfaction 
surveys, and usability tests.
    Annual Number of Respondents: 1,600.Annual responses: 1,600 
Frequency of Response: Once per request Average minutes per response: 
45 minutes per response.
    Annual Burden hours: 1,200 An agency may not conduct or sponsor, 
and a person is not required to respond to, a collection of 
information, unless the collection of information displays a currently 
valid OMB control number.
    General Description of Collection: The CPSC will collect, analyze, 
and interpret information gathered through this generic clearance to 
identify strengths and weaknesses of current services and make 
improvements in service delivery based on feedback. The solicitation of 
feedback will target areas such as: timeliness, appropriateness, 
accuracy of information, courtesy, efficiency of service delivery, and 
resolution of issues with service delivery. Responses will be assessed 
to plan and inform efforts to improve or maintain the quality of 
service offered to the public.

B. Request for Comments

    The Commission solicits written comments from all interested 
persons about the proposed collection of information. The Commission 
specifically solicits information relevant to the following topics:
     Whether the collection of information described above is 
necessary for the proper performance of the Commission's functions, 
including whether the information would have practical utility;
     Whether the estimated burden of the proposed collection of 
information is accurate;
     Whether the quality, utility, and clarity of the 
information to be collected could be enhanced; and
     Whether the burden imposed by the collection of 
information could be minimized by use of automated, electronic, or 
other forms of information technology.

Alberta E. Mills,
Secretary, Consumer Product Safety Commission.
[FR Doc. 2020-12783 Filed 6-12-20; 8:45 am]
 BILLING CODE 6355-01-P