[Federal Register Volume 85, Number 115 (Monday, June 15, 2020)]
[Notices]
[Pages 36202-36203]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-12184]


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GENERAL SERVICES ADMINISTRATION

[OMB Control No. 3090-0278; Docket No. 2020-0001; Sequence No. 1]


Information Collection; USA.gov National Contact Center Customer 
Evaluation Survey

AGENCY: USA.gov Contact Center, General Services Administration (GSA).

[[Page 36203]]


ACTION: Notice of request for comments regarding an extension to an OMB 
clearance.

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SUMMARY: Under the provisions of the Paperwork Reduction Act, the 
Regulatory Secretariat Division will be submitting to the Office of 
Management and Budget (OMB) a request to review and approve an 
extension of a previously approved information collection requirement 
regarding the National Contact Center customer evaluation surveys.

DATES: Submit comments on or before: July 15, 2020.

FOR FURTHER INFORMATION CONTACT: Mr. David Kaufmann, Program Analyst, 
Office of Technology Transformation Services, via email to 
[email protected], or at 202-357-9661.

ADDRESSES: Written comments and recommendations for this information 
collection should be sent within 30 days of publication of this notice 
to www.reginfo.gov/public/do/PRAMain. Find this particular information 
collection by selecting ``Currently under Review--Open for Public 
Comments'' or by using the search function.

SUPPLEMENTARY INFORMATION:

A. Purpose

    This information collection will be used to assess the public's 
satisfaction with the USA.gov National Contact Center service (formerly 
the Federal Citizen Information Center's (FCIC) National Contact 
Center), to assist in increasing the efficiency in responding to the 
public's need for Federal information, and to assess the effectiveness 
of marketing efforts.

B. Annual Reporting Burden

    The following are estimates of the annual hourly burdens for our 
surveys based on historical participation in our surveys.
    (1) Telephone Survey:
    Respondents: 6000.
    Responses per Respondent: 1.
    Annual Responses: 6000.
    Hours per Response: 0.12.
    Total Burden Hours: 720.
    (2) Web Chat Survey:
    Respondents: 2400.
    Responses per Respondent: 1.
    Annual Responses: 2400.
    Hours Per Response: 0.12.
    Total Burden Hours: 288.
    Grand Total Burden Hours: 1008.

C. Public Comments

    A 60-day notice was published in the Federal Register at 85 FR 
17333 on March 27, 2020. No comments were received.
    OBTAINING COPIES OF PROPOSALS: Requesters may obtain a copy of the 
information collection documents from the GSA Regulatory Secretariat 
Division (MVCB)by calling 202-501-4755, or emailing [email protected]. 
Please cite OMB Control No. 3090-0278, National Contact Center Customer 
Evaluation Survey, in all correspondence.

Beth Ann Killoran,
Deputy Chief Information Officer.
[FR Doc. 2020-12184 Filed 6-12-20; 8:45 am]
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