[Federal Register Volume 85, Number 113 (Thursday, June 11, 2020)]
[Notices]
[Page 35698]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-12655]


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DEPARTMENT OF THE TREASURY


Agency Information Collection Activities; Submission for OMB 
Review; Comment Request; Internal Revenue Service Improving Customer 
Experience (OMB Circular A-11, Section 280 Implementation)

AGENCY: Departmental Offices, U.S. Department of the Treasury.

ACTION: Notice.

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SUMMARY: The Department of the Treasury will submit the following 
information collection requests to the Office of Management and Budget 
(OMB) for review and clearance in accordance with the Paperwork 
Reduction Act of 1995, on or after the date of publication of this 
notice. The public is invited to submit comments on these requests.

DATES: Comments should be received on or before July 13, 2020 to be 
assured of consideration.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Copies of the submissions may be 
obtained from Molly Stasko by emailing [email protected], calling (202) 
622-8922, or viewing the entire information collection request at 
www.reginfo.gov.

SUPPLEMENTARY INFORMATION: 

Internal Revenue Service (IRS)

    Title: Improving Customer Experience (OMB Circular A-11, Section 
280 Implementation).
    OMB Control Number: 1545-NEW.
    Type of Review: New Collection.
    Description: In March 2018, the Administration of President Trump 
launched the President's Management Agenda (PMA) and established new 
Cross-Agency Priority (CAP) Goals. These Presidential actions and 
requirements establish an ongoing process of collecting customer 
insights and using them to improve services. This new request will 
enable the Internal Revenue Service to act in accordance with OMB 
Circular A-11 Section 280 to ultimately transform the experience of its 
customers to improve both efficiency and mission delivery and increase 
accountability by communicating about these efforts with the public. 
The Agency will collect, analyze, and interpret information gathered 
through this generic clearance to identify services' accessibility, 
navigation, and use by customers, and make improvements in service 
delivery based on customer insights gathered through developing an 
understanding of the user experience interacting with Government.
    Affected Public: Individuals or households; business or other for-
profit organizations; not-for-profit institutions; State, local, tribal 
or Federal government; and Universities.
    Estimated Number of Respondents: 679,485.
    Frequency of Response: On occasion.
    Estimated Total Number of Annual Responses: 679,485.
    Estimated Time per Response: 8 minutes to 2 hours.
    Estimated Total Annual Burden Hours: 104,155.

(Authority: 44 U.S.C. 3501 et seq.)


    Dated: June 8, 2020.
Spencer W. Clark,
Treasury PRA Clearance Officer.
[FR Doc. 2020-12655 Filed 6-10-20; 8:45 am]
 BILLING CODE 4830-01-P