[Federal Register Volume 85, Number 113 (Thursday, June 11, 2020)]
[Notices]
[Pages 35653-35654]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-12615]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Agency for Healthcare Research and Quality


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Voluntary Customer Survey Generic Clearance for the 
Agency for Healthcare Research and Quality

AGENCY: Agency for Healthcare Research and Quality, HHS.

ACTION: Notice.

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SUMMARY: This notice announces the intention of the Agency for 
Healthcare Research and Quality (AHRQ) to request that the Office of 
Management and Budget (OMB) approve the proposed information collection 
project: ``Voluntary Customer Survey Generic Clearance for the Agency 
for Healthcare Research and Quality.''

DATES: Comments on this notice must be received by 60 days after 
publication of this notice.

ADDRESSES: Written comments should be submitted to: Doris Lefkowitz, 
Reports Clearance Officer, AHRQ, by email at 
[email protected].
    Copies of the proposed collection plans, data collection 
instruments, and specific details on the estimated burden can be 
obtained from the AHRQ Reports Clearance Officer.

FOR FURTHER INFORMATION CONTACT: Doris Lefkowitz, AHRQ Reports 
Clearance Officer, (301) 427-1477, or by email at 
[email protected].

SUPPLEMENTARY INFORMATION:

Proposed Project

Voluntary Customer Survey Generic Clearance for the Agency for 
Healthcare Research and Quality

    This is a request for the Office of Management and Budget (OMB) to 
re-approve for an additional three years, under the Paperwork Reduction 
Act of 1995, the generic clearance for the Agency for Healthcare 
Research and Quality (AHRQ) to survey the users of AHRQ's work products 
and services, OMB control number 0935-0106. The current clearance was 
approved on December 13, 2017 and will expire on December 31, 2020.
    Customer surveys will be undertaken by AHRQ to assess its work 
products and services provided to its customers, to identify problem 
areas, and to determine how they can be improved. Surveys conducted 
under this generic clearance are not required by regulation and will 
not be used by AHRQ to regulate or sanction its customers. Surveys will 
be entirely voluntary, and information provided by respondents will be 
combined and summarized so that no individually identifiable 
information will be released. Proposed information collections 
submitted under this generic clearance will be reviewed and acted upon 
by OMB within 14 days of submission to OMB.

Method of Collection

    The information collected through focus groups and voluntary 
customer surveys will be used by AHRQ to identify strengths and 
weaknesses in products and services to make improvements that are 
practical and feasible. Information from these customer surveys will be 
used to plan and redirect resources and efforts to improve or maintain 
a high quality of service to the lay and health professional public.

[[Page 35654]]

Estimated Annual Respondent Burden

    Exhibit 1 shows the estimated total burden hours for the 
respondents. Mail surveys are estimated to average 15 minutes, 
telephone surveys 40 minutes, web-based surveys 10 minutes, focus 
groups two hours, and in-person interviews are estimated to average 50 
minutes. Mail surveys may also be sent to respondents via email, and 
may include a telephone non-response follow-up. Telephone non-response 
follow-up for mailed surveys does not count as a telephone survey. The 
total burden hours for the three years of the clearance is estimated to 
be 10,900 hours.
    Exhibit 2 shows the estimated cost burden for the respondents. The 
total cost burden for the three years of the clearance is estimated to 
be $136,031.

                               Exhibit 1--Estimated Burden Hours Over Three Years
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                                                                     Number of
         Type of information collection              Number of     responses per     Hours per     Total burden
                                                    respondents     respondent       response          hours
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Mail/email *....................................           5,000               1           15/60           1,250
Telephone.......................................             200               1           40/60             133
Web-based.......................................           5,000               1           10/60             833
Focus Groups....................................             500               1             2.0           1,000
In-person.......................................             200               1           50/60             167
                                                 ---------------------------------------------------------------
    Total.......................................          10,900              na              na           3,383
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* May include telephone non-response follow-up in which case the burden will not change.


                                Exhibit 2--Estimated Cost Burden Over Three Years
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                                                                                      Average
         Type of information collection              Number of     Total burden     hourly wage     Total cost
                                                    respondents        hours          rate *          burden
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Mail/email......................................           5,000           1,250          $40.21         $50,263
Telephone.......................................             200             133           40.21           5,348
Web-based.......................................           5,000             833           40.21          33,495
Focus Groups....................................             500           1,000           40.21          40,210
In-person.......................................             200             167           40.21           6,715
                                                 ---------------------------------------------------------------
    Total.......................................          10,900           3,383           40.21         136,031
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* Bureau of Labor & Statistics on ``Occupational Employment and Wages, May 2019'' found at the following URL:
  https://www.bls.gov/oes/current/oes_nat.htm#b29-0000.htm for the respondents.

Request for Comments

    In accordance with the Paperwork Reduction Act, comments on AHRQ's 
information collection are requested with regard to any of the 
following: (a) Whether the proposed collection of information is 
necessary for the proper performance of AHRQ healthcare research and 
healthcare information dissemination functions, including whether the 
information will have practical utility; (b) the accuracy of AHRQ's 
estimate of burden (including hours and costs) of the proposed 
collection(s) of information; (c) ways to enhance the quality, utility, 
and clarity of the information to be collected; and (d) ways to 
minimize the burden of the collection of information upon the 
respondents, including the use of automated collection techniques or 
other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and included in the Agency's subsequent request for OMB approval of the 
proposed information collection. All comments will become a matter of 
public record.

    Dated: June 5, 2020.
Virginia L. Mackay-Smith,
Associate Director.
[FR Doc. 2020-12615 Filed 6-10-20; 8:45 am]
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