[Federal Register Volume 85, Number 111 (Tuesday, June 9, 2020)]
[Notices]
[Pages 35257-35258]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-12413]


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DEPARTMENT OF COMMERCE

Office of the Secretary


Agency Information Collection Activities; Submission to the 
Office of Management and Budget (OMB) for Review and Approval; Comment 
Request; Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery

    The Department of Commerce will submit the following information 
collection request to the Office of Management and Budget (OMB) for 
review and clearance in accordance with the Paperwork Reduction Act of 
1995, on or after the date of publication of this notice. We invite the 
general public and other Federal agencies to comment on proposed, and 
continuing information collections, which helps us assess the impact of 
our information collection requirements and minimize the public's 
reporting burden. Public comments were previously requested via the 
Federal Register on March 24, 2020 (85 FR 16612) during a 60-day 
comment period. This notice allows for an additional 30 days for public 
comments.
    Agency: Office of the Secretary.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control Number: 0690-0030.
    Form Number(s): None.
    Type of Request: Regular submission (an extension of a current 
information collection).
    Number of Respondents: 122,355.
    Average Hours per Response: 5 to 30 minutes for surveys; 1 to 2 
hours for focus groups; 30 minutes to 1 hour for interviews (Other 
response times will depend on the type of information collected).

[[Page 35258]]

    Burden Hours: 18,512.
    Needs and Uses: This request is for an extension of a currently 
approved information collection of a ``Generic Fast-track'' process 
offered to all government agencies by OMB in 2010. Fast-track means 
that each request receives approval five days after submission if no 
issues are brought to DOC's attention by OMB within five days.
    The information collection activity for this fast-track process 
will garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Department of 
Commerce's commitment to improving service delivery. By qualitative 
feedback we mean information that provides useful insights on 
perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences, and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative, and 
actionable communications between the Department and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    Affected Public: Individuals or households; Business or other for-
profit organizations; Not-for-profit institutions; State, Local or 
Tribal Government; Federal Government, etc.
    Frequency: One-time; Annually.
    Respondent's Obligation: Voluntary.
    Legal Authority: 44 U.S.C. 3501 et seq.
    This information collection request may be viewed at 
www.reginfo.gov. Follow the instructions to view the Department of 
Commerce collections currently under review by OMB.
    Written comments and recommendations for the proposed information 
collection should be submitted within 30 days of the publication of 
this notice on the following website www.reginfo.gov/public/do/PRAMain. 
Find this particular information collection by selecting ``Currently 
under 30-day Review--Open for Public Comments'' or by using the search 
function and entering either the title of the collection or the OMB 
Control Number 0690-0030.

Sheleen Dumas,
Department PRA Clearance Officer, Office of the Chief Information 
Officer, Commerce Department.
[FR Doc. 2020-12413 Filed 6-8-20; 8:45 am]
 BILLING CODE 3510-17-P