[Federal Register Volume 85, Number 96 (Monday, May 18, 2020)]
[Notices]
[Page 29687]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-10600]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2020-0015]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Bureau of Consumer Financial Protection (Bureau) is requesting a 
renewal of the Office of Management and Budget's (OMB) approval for the 
information collection titled, ``Consumer Response Company Response 
Survey.''

DATES: Written comments are encouraged and must be received on or 
before June 17, 2020 to be assured of consideration.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In general, 
all comments received will become public records, including any 
personal information provided. Sensitive personal information, such as 
account numbers or Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at www.reginfo.gov 
(this link becomes active on the day following publication of this 
notice). Select ``Information Collection Review,'' under ``Currently 
under Review,'' use the dropdown menu ``Select Agency'' and select 
``Consumer Financial Protection Bureau'' (recent submissions to OMB 
will be at the top of the list). The same documentation is also 
available at http://www.regulations.gov. Requests for additional 
information should be directed to Darrin King, PRA Officer, at (202) 
435-9575, or email: [email protected]. If you require this document in 
an alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Response Company Response Survey.
    OMB Control Number: 3170-0069.
    Type of Review: Renewal without change of an existing information 
collection.
    Affected Public: Individuals or Households.
    Estimated Number of Respondents: 47,900.
    Estimated Total Annual Burden Hours: 3,830.
    Abstract: The purpose of this information collection is to continue 
the collection of consumer feedback through an optional survey at the 
end of the consumer complaint process. Through the existing survey, 
consumers have the option to provide feedback on the company's response 
to and handling of their complaint. The results of this feedback are 
shared with the company that responded to the complaint to inform its 
complaint handling. The feedback is also used as one of several inputs 
to inform the Bureau's work to assess the accuracy, completeness, and 
timeliness of company responses to consumer complaints.
    The consumer has the ability to answer three questions about the 
company's response to and handling of his or her complaint and provide 
a narrative description in support of each answer. Positive feedback 
about the company's handling of the consumer's complaint would be 
reflected by affirmative answers to each question and by the narrative 
in support of each answer. The Company Response Survey allows consumers 
to offer both positive and negative feedback on their complaint 
experience.
    Request for Comments: The Bureau issued a 60-day Federal Register 
notice on January 24, 2020, 85 FR 4294, Docket Number: CFPB-2020-0009. 
Comments were solicited and continue to be invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be reviewed by OMB as part of its review of this request. 
All comments will become a matter of public record.

    Dated May 13, 2020.
Darrin King,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2020-10600 Filed 5-15-20; 8:45 am]
 BILLING CODE 4810-AM-P