[Federal Register Volume 85, Number 94 (Thursday, May 14, 2020)]
[Notices]
[Pages 28947-28948]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-10307]


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FEDERAL TRADE COMMISSION


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Federal Trade Commission.

ACTION: 30-day notice of submission of information collection approval 
from the Office of Management and Budget (``OMB'') and request for 
comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the

[[Page 28948]]

public on service delivery, the Federal Trade Commission (``FTC'' or 
``Commission'') is submitting a Generic Information Collection Request 
(Generic ICR): ``Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery'' to OMB for approval under the 
Paperwork Reduction Act.

DATES: Comments must be submitted by June 15, 2020.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Bridget Small, Federal Trade 
Commission, 600 Pennsylvania Avenue NW, CC-10402, Washington, DC 20580, 
(202) 326-3266.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    Type of Review: Extension of a currently approved collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 35.
    Estimated Number of Annual Respondents: 5,764.\1\
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    \1\ Projected activities: (1) Eleven customer satisfaction 
surveys per year of 500 respondents each (surveys to get feedback 
about major campaigns, publications, websites, branding and other 
consumer and business education products to test their appeal and 
effectiveness), 0.25 hours (i.e. 15 minutes) per response; (2) 
Twelve focus groups per year, 10 respondents each (to test education 
products and websites), 2 hours per response; and (3) Twelve 
usability sessions per year, 12 respondents per website (to test the 
usability of FTC websites by inviting people to complete common 
tasks on those sites), 1 hour per response.
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    Frequency of Response: Once per request.
    Annual Responses: 5,764.
    Average Minutes Per Response: 18 (rounded to nearest whole minute).
    Estimated Total Annual Burden Hours: 1,759.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB control number. The control number for the existing 
clearance (expiring May 31, 2020) is 3084-0159. The FTC seeks renewed 
three-year clearance under this control number for the prospective 
collection of information and the associated burden estimates.
    Request for Comment:
    On December 26, 2019, the Commission sought comment on the renewal 
of this generic clearance. 84 FR 70972. One relevant comment was 
received from an interested person. The commenter stated that he 
believed the collection and analysis of these qualitative statistics 
will be useful in improving the delivery of the many services of the 
FTC.
    Pursuant to the OMB regulations, 5 CFR part 1320, that implement 
the PRA, 44 U.S.C. 3501 et seq., the FTC is providing this second 
opportunity for public comment while seeking OMB approval to renew the 
pre-existing clearance for those information collection requirements. 
An agency may not conduct or sponsor, and a person is not required to 
respond to a collection of information unless it displays a valid OMB 
control number.
    Your comment--including your name and your state--will be placed on 
the public record of this proceeding. Because your comment will be made 
public, you are solely responsible for making sure that your comment 
does not include any sensitive personal information, like anyone's 
Social Security number, date of birth, driver's license number or other 
state identification number or foreign country equivalent, passport 
number, financial account number, or credit or debit card number. You 
are also solely responsible for making sure that your comment does not 
include any sensitive health information, like medical records or other 
individually identifiable health information. In addition, do not 
include any ``[t]rade secret or any commercial or financial information 
which is . . . privileged or confidential'' as provided in Section 6(f) 
of the FTC Act 15 U.S.C. 46(f), and FTC Rule 4.10(a)(2), 16CFR 
4.10(a)(2). In particular, do not include competitively sensitive 
information such as costs, sales statistics, inventories, formulas, 
patterns devices, manufacturing processes, or customer names.

Josephine Liu,
Assistant General Counsel for Legal Counsel.
[FR Doc. 2020-10307 Filed 5-13-20; 8:45 am]
BILLING CODE 6750-01-P