[Federal Register Volume 85, Number 94 (Thursday, May 14, 2020)]
[Proposed Rules]
[Pages 28917-28918]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-09843]



39 CFR Part 111

Extra Services Refund Time Limit

AGENCY: Postal ServiceTM.

[[Page 28918]]

ACTION: Proposed rule.


SUMMARY: The Postal Service is proposing to amend Mailing Standards of 
the United States Postal Service, Domestic Mail Manual (DMM[supreg]) in 
subsection 604.9.2 to revise the time limit for extra service refunds.

DATES: Submit comments on or before June 15, 2020.

ADDRESSES: Mail or deliver written comments to the manager, Product 
Classification, U.S. Postal Service, 475 L'Enfant Plaza SW, Room 4446, 
Washington, DC 20260-5015. If sending comments by email, include the 
name and address of the commenter and send to 
[email protected], with a subject line of ``Extra Services 
Refund Time Limit''. Faxed comments are not accepted.


    All submitted comments and attachments are part of the public 
record and subject to disclosure. Do not enclose any material in your 
comments that you consider to be confidential or inappropriate for 
public disclosure.
    You may inspect and photocopy all written comments, by appointment 
only, at USPS[supreg] Headquarters Library, 475 L'Enfant Plaza SW, 11th 
Floor North, Washington, DC, 20260. These records are available for 
review on Monday through Friday, 9 a.m.-4 p.m., by calling (202) 268-

FOR FURTHER INFORMATION CONTACT: Sheila Marano at (202) 268-4257, 
Adaisja Johnson at (202) 268-6724, or Garry Rodriguez at (202) 268-

    Currently, DMM Exhibit 604.9.2.1, Postage and Fees Refunds, 
provides that a customer must apply for an extra service refund no 
sooner than 10 days, or no later than 60 days, from the date the 
service was purchased.
    Certain extra services (e.g., Certified Mail[supreg]) have workflow 
timelines that extend beyond the current 10-day limit to initially file 
for a refund. As a result, to meet the required workflow timelines for 
these extra services, and for consistency in application of the refund 
processes, the Postal Service is proposing to extend the current 10-day 
time limit to a 30-day time limit before a customer can file for a 
    In addition, the Postal Service is proposing to add another 
category for refunds, ``All other classes of mail with an extra 
service'' for consistency. This proposed revision to the 30-day time 
limit will apply for refunds of both pieces of all other classes of 
mail with an extra service and for an extra service. This revision will 
not affect the ``Priority Mail Express[supreg] with an extra service'' 
refund category.
    We believe this proposed revision will provide customers with a 
more efficient process and a more consistent customer experience.
    Although exempt from the notice and comment requirements of the 
Administrative Procedure Act (5 U.S.C. 553(b), (c)) regarding proposed 
rulemaking by 39 U.S.C. 410(a), the Postal Service invites public 
comments on the following proposed revisions to Mailing Standards of 
the United States Postal Service, Domestic Mail Manual (DMM), 
incorporated by reference in the Code of Federal Regulations. See 39 
CFR 111.1.
    We will publish an appropriate amendment to 39 CFR part 111 to 
reflect these changes.
    Accordingly, 39 CFR part 111 is proposed to be amended as follows:

List of Subjects in 39 CFR Part 111

    Administrative practice and procedure, Postal Service.


1. The authority citation for 39 CFR part 111 continues to read as 

    Authority:  5 U.S.C. 552(a); 13 U.S.C. 301-307; 18 U.S.C. 1692-
1737; 39 U.S.C. 101, 401, 403, 404, 414, 416, 3001-3011, 3201-3219, 
3403-3406, 3621, 3622, 3626, 3632, 3633, and 5001.

2. Revise the Mailing Standards of the United States Postal Service, 
Domestic Mail Manual (DMM) as follows:

Mailing Standards of the United States Postal Service, Domestic Mail 
Manual (DMM)

* * * * *

600 Basic Standards for All Mailing Services

* * * * *

604 Postage Payment Methods and Refunds

* * * * *

9.0 Exchanges and Refunds

* * * * *

9.2 Postage and Fee Refunds

* * * * *

9.2.1 General Standards

* * * * *

Exhibit 9.2.1 Postage and Fees Refunds

    Customers must apply for a refund within the time limits in the 
chart below.

                                     When to apply (from mailing date)
      Mail type or service          No sooner than       No later than
                              * * * * * * *
[Revise the text of the ``Extra Services'' line item to read as
All other classes of mail with    30 days...........  60 days.
 an Extra Service or Extra
 Services (9.2.4h).

* * * * *

9.2.4 Postage and Fee Refunds Not Available

    Refunds are not made for the following:
* * * * *
    [Revise the text of item h to read as follows:]
    h. Except for extra service fees paid with Priority Mail Express 
under 9.2.1, fees paid for extra services, as allowed under 9.2.3, when 
refund request is made by the mailer less than 30 days, or more than 60 
days, from the date the service was purchased, unless otherwise 
authorized by the manager, Revenue and Field Accounting (see 608.8.0 
for address).
* * * * *

Ruth B. Stevenson,
Attorney, Federal Compliance.
[FR Doc. 2020-09843 Filed 5-13-20; 8:45 am]