[Federal Register Volume 85, Number 76 (Monday, April 20, 2020)]
[Notices]
[Page 21897]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-08314]
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NATIONAL SCIENCE FOUNDATION
Notice of Intent To Seek Approval To Renew an Information
Collection
AGENCY: National Science Foundation.
ACTION: Notice and request for comments.
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SUMMARY: The National Science Foundation (NSF) is announcing plans to
request clearance of this collection. In accordance with the
requirements of the Paperwork Reduction Act of 1995, we are providing
opportunity for public comment on this action. After obtaining and
considering public comment, NSF will prepare the submission requesting
that OMB approve clearance of this collection for no longer than three
years.
DATES: Written comments on this notice must be received by June 19,
2020 to be assured of consideration. Comments received after that date
will be considered to the extent practicable.
ADDRESSES: Contact Suzanne H. Plimpton, Reports Clearance Officer,
National Science Foundation, 2415 Eisenhower Avenue, Suite W18200,
Alexandria, Virginia 22314; telephone (703) 292-7556; or send email to
[email protected]. Individuals who use a telecommunications device for
the deaf (TDD) may call the Federal Information Relay Service (FIRS) at
1-800-877-8339, which is accessible 24 hours a day, 7 days a week, 365
days a year (including federal holidays). You also may obtain a copy of
the data collection instrument and instructions from Ms. Plimpton.
SUPPLEMENTARY INFORMATION:
Title of Collection: NSF Surveys to Measure Customer Service
Satisfaction.
OMB Number: 3145-0157.
Expiration Date of Approval: August 31, 2020.
Type of Request: Intent to seek approval to renew an information
collection.
Abstract
Proposed Project: On September 11, 1993, President Clinton issued
Executive Order 12862, ``Setting Customer Service Standards,'' which
calls for Federal agencies to provide service that matches or exceeds
the best service available in the private sector. Section 1(b) of that
order requires agencies to ``survey customers to determine the kind and
quality of services they want and their level of satisfaction with
existing services.'' The National Science Foundation (NSF) has an
ongoing need to collect information from its customer community
(primarily individuals and organizations engaged in science and
engineering research and education) about the quality and kind of
services it provides and use that information to help improve agency
operations and services.
Estimate of Burden: The burden on the public will change according
to the needs of each individual customer satisfaction survey; however,
each survey is estimated to take approximately 30 minutes per response.
Respondents: Will vary among individuals or households; business or
other for-profit; not-for-profit institutions; farms; federal
government; state, local or tribal governments.
Estimated Number of Responses per Survey: This will vary by survey.
Comments: Comments are invited on (a) whether the proposed
collection of information is necessary for the proper performance of
the functions of the Agency, including whether the information shall
have practical utility; (b) the accuracy of the Agency's estimate of
the burden of the proposed collection of information; (c) ways to
enhance the quality, utility, and clarity of the information on
respondents, including through the use of automated collection
techniques or other forms of information technology; and (d) ways to
minimize the burden of the collection of information on those who are
to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology.
Dated: April 15, 2020.
Suzanne H. Plimpton,
Reports Clearance Officer, National Science Foundation.
[FR Doc. 2020-08314 Filed 4-17-20; 8:45 am]
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