[Federal Register Volume 85, Number 65 (Friday, April 3, 2020)]
[Notices]
[Pages 19075-19076]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-07029]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0797]


Agency Information Collection Activity: Principles of Excellence 
Complaint System Intake

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: The Veterans Benefits Administration (VBA), Department of 
Veterans Affairs (VBA), is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each proposed extension 
of a currently approved collection, and allow 60 days for public 
comment in response to the notice.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before June 2, 2020.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Nancy J. Kessinger, Veterans Benefits Administration (20M33), 
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 
20420 or email to [email protected]. Please refer to ``OMB Control 
No. 2900-0797'' in any correspondence. During the comment period, 
comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Danny S. Green at (202) 421-1354.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: Executive Order 13607.
    Title: Principles of Excellence Complaint System Intake.
    OMB Control Number: 2900-0797.
    Type of Review: Extension of a currently approved collection.
    Abstract: The respondent submits a complaint about an educational 
institution online through either the GI Bill website or the eBenefit 
portal. The information gathered can only be obtained from the 
individual respondents. Valid complaints will be accepted from third 
parties.
    The intake process for both DoD's and VA's complaint system share 
common data elements, but have some modifications specific to each 
agencies complaint handling process:

VA

[cir] Institution/Employer: There are over 36,000 educational 
institutions that are approved for VA education benefits, while DoD has 
less than 7000.
[cir] Anonymous Complaints: PoECS allows for a user to file anonymous 
complaints. Based on working group discussions with CFPB and FTC, VA 
believes that allowing anonymous complaints will garner more ground 
truth on what is happening with veterans using their education benefits 
at different schools.
[cir] Required fields: As a result of allowing anonymous complaints, 
many of the fields that DoD requires

[[Page 19076]]

a user to fill will not be required by VA

DoD

[cir] Education Centers: DoD requires education center information that 
does not fall within the purview of VA.
[cir] Military Branch/Rank: DoD requires a user to select a service 
affiliation and pay grade.
    Affected Public: Individuals and households.
    Estimated Annual Burden: 399 hours.
    Estimated Average Burden Per Respondent: 15 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 1596.

    By direction of the Secretary.
Danny S. Green,
VA PRA Clearance Officer, Office of Quality, Performance and Risk, 
Department of Veterans Affairs.
[FR Doc. 2020-07029 Filed 4-2-20; 8:45 am]
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