[Federal Register Volume 85, Number 49 (Thursday, March 12, 2020)]
[Notices]
[Page 14523]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-05084]


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DEPARTMENT OF THE TREASURY

Internal Revenue Service


Proposed Extension of Information Collection Request Submitted 
for Public Comment; Comment Request Relating To Improving Customer 
Experience (OMB Circular A-11, Section 280 Implementation)

AGENCY: Internal Revenue Service (IRS), Treasury.

ACTION: Notice and request for comments.

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SUMMARY: The Internal Revenue Service, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the public and other 
Federal agencies to take this opportunity to comment on proposed and/or 
continuing information collections, as required by the Paperwork 
Reduction Act of 1995. Currently, the IRS is soliciting comments 
concerning the requirements relating to the new collection, Improving 
Customer Experience (OMB Circular A-11, Section 280 Implementation), 
proposed by the Agency.

DATES: Written comments should be received on or before May 11, 2020 to 
be assured of consideration.

ADDRESSES: Direct all written comments to Gerald Pieger, Internal 
Revenue Service, Room 6529, 1111 Constitution Avenue NW, Washington, DC 
20224. Requests for additional information or copies of the regulations 
should be directed to R. Joseph Durbala, at Internal Revenue Service, 
Room 6129, 1111 Constitution Avenue NW, Washington, DC 20224, or 
through the internet, at [email protected].

SUPPLEMENTARY INFORMATION:
    Title: Improving Customer Experience (OMB Circular A-11, Section 
280 Implementation).
    OMB Number: 1545-NEW.
    Document Number(s): None.
    Abstract: In March 2018, the Administration of President Trump 
launched the President's Management Agenda (PMA) and established new 
Cross-Agency Priority (CAP) Goals. These Presidential actions and 
requirements establish an ongoing process of collecting customer 
insights and using them to improve services. This new request will 
enable the Internal Revenue Service to act in accordance with OMB 
Circular A-11 Section 280 to ultimately transform the experience of its 
customers to improve both efficiency and mission delivery and increase 
accountability by communicating about these efforts with the public.
    Current Actions: This is a new request for OMB approval.
    Type of Review: New Request.
    Affected Public: Individuals or households; businesses or other 
for-profit organizations; not-for-profit institutions; State, local or 
tribal governments; Federal government; and Universities.
    Estimated Number of Respondents: 679,485.
    Estimated Time per Respondent: 9 min.
    Estimated Total Annual Burden Hours: 104,155.
    The following paragraph applies to all the collections of 
information covered by this notice:
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless the collection of 
information displays a valid OMB control number.
    Books or records relating to a collection of information must be 
retained if their contents may become material in the administration of 
any internal revenue law. Generally, tax returns and tax return 
information are confidential, as required by 26 U.S.C. 6103.
    Desired Focus of Comments: The Internal Revenue Service (IRS) is 
particularly interested in comments that:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including using appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., by permitting electronic 
submissions of responses.
    Comments submitted in response to this notice will be summarized 
and/or included in the ICR for OMB approval of the extension of the 
information collection; they will also become a matter of public 
record.

    Approved: March 9, 2020.
R. Joseph Durbala,
IRS Tax Analyst.
[FR Doc. 2020-05084 Filed 3-11-20; 8:45 am]
BILLING CODE 4830-01-P