[Federal Register Volume 85, Number 34 (Thursday, February 20, 2020)]
[Notices]
[Pages 9936-9937]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-03265]


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DEPARTMENT OF TRANSPORTATION

Maritime Administration

[Docket No. MARAD-2020-0039]


Request for Comments of a Previously Approved Information 
Collection: Generic Clearance of Customer Satisfaction Surveys

AGENCY: Maritime Administration, DOT.

ACTION: Notice and request for comments.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, this 
notice announces that the Information Collection Request (ICR) 
abstracted below is being forwarded to the Office of Management and 
Budget (OMB) for review and comments. A Federal Register Notice with a 
60-day comment period soliciting comments on the following information 
collection was published on October 22, 2019.

DATES: Comments must be submitted on or before March 23, 2020.

ADDRESSES: Send comments regarding the burden estimate, including 
suggestions for reducing the burden, to the Office of Management and 
Budget, Attention: Desk Officer for the Office of the Secretary of 
Transportation, 725 17th Street NW, Washington, DC 20503.

FOR FURTHER INFORMATION CONTACT: Barbara Jackson, 202-366-0615, Office 
of Management and Administrative Services, Maritime Administration, 
Department of Transportation, 1200 New Jersey Avenue SE, Washington, DC 
20590.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance of Customer Satisfaction Surveys.
    OMB Control Number: 2133-0546.
    Type of Request: Renewal of a Previously Approved Information 
Collection.
    Background: This collection of information is necessary to enable 
the Agency to garner customer and stakeholder feedback in an efficient, 
timely manner, in accordance with our commitment to improving service 
delivery. The information collected from our customers and stakeholders

[[Page 9937]]

will help ensure that users have an effective, efficient, and 
satisfying experience with the Agency's programs. This feedback will 
provide insights into customer or stakeholder perceptions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. The types of 
surveys to be included in this clearance include various types of 
customer surveys, listening sessions and focus groups. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Respondents: Individuals and Households, Busineses and 
Organizations, State, Local or Tribal Government.
    Affected Public: Individuals and Households, Busineses and 
Organizations, State, Local or Tribal Government.
    Total Estimated Number of Respondents: 5,900.
    Total Number of Responses: 5,900.
    Frequency of Collection: Once per Request.
    Estimated Time per Respondent: 10-120 minutes.
    Total Estimated Number of Annual Burden Hours: 1,758.
    Public Comments Invited: Comments are invited on: Whether the 
proposed collection of information is necessary for the proper 
performance of the functions of the Department, including whether the 
information will have practical utility; the accuracy of the 
Department's estimate of the burden of the proposed information 
collection; ways to enhance the quality, utility and clarity of the 
information to be collected; and ways to minimize the burden of the 
collection of information on respondents, including the use of 
automated collection techniques or other forms of information 
technology.

(Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. Chapter 
35, as amended; and 49 CFR 1.93)
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    Dated: February 13, 2020.

    By Order of the Maritime Administrator.
T. Mitchell Hudson, Jr.,
Secretary, Maritime Administration.
[FR Doc. 2020-03265 Filed 2-19-20; 8:45 am]
 BILLING CODE 4910-81-P