[Federal Register Volume 85, Number 20 (Thursday, January 30, 2020)]
[Notices]
[Pages 5461-5462]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-01656]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2020-0004; OMB No. 1660-0107]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; FEMA Public Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice and request for comments.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public to take this opportunity to comment on a revision of 
a currently approved information collection. In accordance with the 
Paperwork Reduction Act of 1995, this notice seeks comments concerning 
the collection of Public Assistance customer satisfaction survey 
responses and information for assessment and improvement of the 
delivery of disaster assistance to States, Local and Tribal 
governments, and eligible non-profit organizations.

DATES: Comments must be submitted on or before March 30, 2020.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at www.regulations.gov under Docket ID 
FEMA-2020-0004. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Docket Manager, Office of 
Chief Counsel, DHS/FEMA, 500 C Street SW, 8NE, Washington, DC 20472-
3100.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy and 
Security Notice that is available via a link on the homepage of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Kristin Brooks, Statistician, Customer 
Survey Analysis Section, Reporting and Analytics Division, Recovery 
Directorate, at (940) 891-8579 or [email protected]. You may 
contact the Information Management Division for copies of the proposed 
collection of information at email address: [email protected].

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Orders 12862 and 13571 requiring all Federal agencies to 
survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. The 
Government Performance and Results Act of 1993 (GPRA) requires Federal 
agencies to set missions and goals and to measure agency performance 
against them. See Public Law 103-62, 107 Stat 285 (1993). The GPRA 
Modernization Act of 2010 requires quarterly performance assessments of 
government programs for the purposes of assessing agency performance 
and improvement. See Public Law 111-352, 124 Stat 3875 (2011). The 
Federal Emergency Management Agency fulfills these requirements by 
collecting customer satisfaction program information through surveys of 
States, Local and Tribal governments, and eligible non-profit 
organizations.

Collection of Information

    Title: FEMA Public Assistance Customer Satisfaction Surveys.
    Type of Information Collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0107.
    FEMA Forms: FEMA Form 519-0-32, Public Assistance Initial Customer 
Satisfaction Survey (Telephone); FEMA Form 519-0-33, Public Assistance 
Initial Customer Satisfaction Survey (internet); FEMA Form 519-0-34, 
Public Assistance Assessment Customer Satisfaction Survey (Telephone); 
FEMA Form 519-0-35, Public Assistance

[[Page 5462]]

Assessment Customer Satisfaction Survey (internet).
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. FEMA managers use the survey 
results to measure performance against standards for performance and 
customer service, measure achievement of strategic planning objectives, 
and generally gauge and make improvements to disaster service that 
increase customer satisfaction.
    Affected Public: Not-for-profit institutions, State, Local, or 
Tribal government.
    Estimated Number of Respondents: 4,034.
    Estimated Number of Responses: 4,034.
    Estimated Total Annual Burden Hours: 1,902.
    Estimated Total Annual Respondent Cost: $110,371.31.
    Estimated Respondents' Operation and Maintenance Costs: $12,420.00.
    Estimated Respondents' Capital and Start-Up Costs: N/A.
    Estimated Total Annual Cost to the Federal Government: $775,261.11.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

Maile Arthur,
Records Management Branch Chief, Office of the Chief Administrative 
Officer, Mission Support, Federal Emergency Management Agency, 
Department of Homeland Security.
[FR Doc. 2020-01656 Filed 1-29-20; 8:45 am]
 BILLING CODE 9111-23-P