[Federal Register Volume 85, Number 16 (Friday, January 24, 2020)]
[Notices]
[Page 4294]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-01156]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2020-0009]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Bureau of Consumer Financial Protection (Bureau) is requesting a 
renewal of the Office of Management and Budget (OMB) approval for the 
information collection titled, ``Consumer Response Company Response 
Survey.''

DATES: Written comments are encouraged and must be received on or 
before March 24, 2020 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     Mail/Hand Delivery/Courier: Bureau of Consumer Financial 
Protection (Attention: PRA Office), 1700 G Street NW, Washington, DC 
20552.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or Social Security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to the Bureau of Consumer Financial Protection (Attention: PRA 
Office), 1700 G Street NW, Washington, DC 20552; telephone: (202) 435-
9575, or email: [email protected]. Please do not submit comments to 
this mailbox.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Response Company Response Survey.
    OMB Control Number: 3170-0069.
    Type of Review: Extension without change of a currently approved 
information collection.
    Affected Public: Individuals or Households.
    Estimated Number of Respondents: 47,900.
    Estimated Total Annual Burden Hours: 3,830.
    Abstract: The purpose of this information collection is to continue 
the collection of consumer feedback through an optional survey at the 
end of the consumer complaint process. Through the existing survey, 
consumers have the option to provide feedback on the company's response 
to and handling of their complaint. The results of this feedback are 
shared with the company that responded to the complaint to inform its 
complaint handling. The feedback is also used as one of several inputs 
to inform the Bureau's work to assess the accuracy, completeness, and 
timeliness of company responses to consumer complaints.
    The consumer has the ability to answer three questions about the 
company's response to and handling of his or her complaint and provide 
a narrative description in support of each answer. Positive feedback 
about the company's handling of the consumer's complaint would be 
reflected by affirmative answers to each question and by the narrative 
in support of each answer. The Company Response Survey allows consumers 
to offer both positive and negative feedback on their complaint 
experience.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB 
approval. All comments will become a matter of public record.

    Dated: January 21, 2020.
Darrin King,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2020-01156 Filed 1-23-20; 8:45 am]
 BILLING CODE 4810-AM-P