[Federal Register Volume 84, Number 247 (Thursday, December 26, 2019)]
[Notices]
[Pages 70972-70974]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-27763]


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FEDERAL TRADE COMMISSION


Agency Information Collection Activities; Proposed Collection; 
Comment Request

AGENCY: Federal Trade Commission.

ACTION: Notice.

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SUMMARY: The Federal Trade Commission (``FTC'' or ``Commission'') is 
seeking public comment on its proposal to extend for an additional 
three years the current PRA clearance to participate in the OMB program 
``Generic Clearance for the Collection of Qualitative Feedback on 
Service Delivery.'' The current FTC clearance under this program 
expires on May 31, 2020.

DATES: Comments must be submitted by February 24, 2020.

ADDRESSES: Interested parties may file a comment online or on paper by 
following the instructions in the Request for Comment part of the 
SUPPLEMENTARY INFORMATION section below. Write ``FTC Generic Clearance 
ICR, Project No. P035201'' on your comment, and file your comment 
online at https://www.regulations.gov, by following the instructions on 
the web-based form. If you prefer to file your comment on paper, mail 
your comment to the following address: Federal Trade Commission, Office 
of the Secretary, 600 Pennsylvania Avenue NW, Suite CC-5610 (Annex J), 
Washington, DC 20580, or deliver your comment to the following address: 
Federal Trade

[[Page 70973]]

Commission, Office of the Secretary, Constitution Center, 400 7th 
Street SW, 5th Floor, Suite 5610 (Annex J), Washington, DC 20024.

FOR FURTHER INFORMATION CONTACT: Bridget Small, Federal Trade 
Commission, 600 Pennsylvania Avenue NW, CC-10402, Washington, DC 20580, 
(202) 326-3266.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.
    OMB Control Number: 3084-0159.
    Current Actions: Extension of approval for a collection of 
information.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Annual Respondents: 5,764.
    Estimated Total Annual Burden Hours: 1,759.
    Abstract: The FTC seeks renewed OMB approval of its generic 
clearance to collect qualitative feedback on service delivery (i.e., 
the products and services that the FTC provides to help consumers and 
businesses understand their rights and responsibilities, including 
websites, blogs, videos, print publications, and other content). 
``Qualitative feedback'' denotes information that provides useful 
insight about public perceptions and opinions, but does not include 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. The solicitation of feedback on 
service delivery will target areas such as timeliness, appropriateness, 
accuracy of information, courtesy, efficiency of service delivery, and 
resolution of issues with service delivery. The FTC will collect, 
analyze, and interpret information it gathers through this generic 
clearance program to identify strengths and weaknesses of current 
services and make improvements in service delivery based on feedback. 
This generic clearance for qualitative information will not be used for 
quantitative information collections that are designed to yield 
reliably actionable results, such as monitoring trends over time or 
documenting program performance.
    The types of collections that the proposed generic clearance covers 
include, but are not limited to:
     Customer comment cards/complaint forms;
     Small discussion groups;
     Focus groups of customers, potential customers, delivery 
partners, or other stakeholders;
     Cognitive laboratory studies, such as those used to refine 
questions or assess usability of a website;
     Qualitative customer satisfaction surveys (e.g., post-
transaction surveys; opt-out web surveys);
     In-person observation testing (e.g., website or software 
usability tests).
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB control number.

Request for Comment

    Pursuant to Section 3506(c)(2)(A) of the PRA, the FTC invites 
comments on: (1) Whether the disclosure, recordkeeping, and reporting 
requirements are necessary, including whether the resulting information 
will be practically useful; (2) the accuracy of our burden estimates, 
including whether the methodology and assumptions used are valid; (3) 
how to improve the quality, utility, and clarity of the disclosure 
requirements; and (4) how to minimize the burden of providing the 
required information to consumers.
    You can file a comment online or on paper. For the Commission to 
consider your comment, we must receive it on or before February 24, 
2020. Write ``FTC Generic Clearance ICR, Project No. P035201'' on your 
comment. Your comment, including your name and your state, will be 
placed on the public record of this proceeding, including the https://www.regulations.gov website.
    Postal mail addressed to the Commission is subject to delay due to 
heightened security screening. As a result, we encourage you to submit 
your comments online. To make sure that the Commission considers your 
online comment, you must file it through the https://www.regulations.gov website by following the instructions on the web-
based form provided.
    If you file your comment on paper, write ``FTC Generic Clearance 
ICR, Project No. P035201'' on your comment and on the envelope, and 
mail your comment to the following address: Federal Trade Commission, 
Office of the Secretary, 600 Pennsylvania Avenue NW, Suite CC-5610 
(Annex J), Washington, DC 20580, or deliver your comment to the 
following address: Federal Trade Commission, Office of the Secretary, 
Constitution Center, 400 7th Street SW, 5th Floor, Suite 5610, 
Washington, DC 20024. If possible, please submit your paper comment to 
the Commission by courier or overnight service.
    Because your comment will be placed on the public record, you are 
solely responsible for making sure that your comment does not include 
any sensitive or confidential information. In particular, your comment 
should not include any sensitive personal information, such as your or 
anyone else's Social Security number; date of birth; driver's license 
number or other state identification number, or foreign country 
equivalent; passport number; financial account number; or credit or 
debit card number. You are also solely responsible for making sure that 
your comment does not include any sensitive health information, such as 
medical records or other individually identifiable health information. 
In addition, your comment should not include any ``trade secret or any 
commercial or financial information which . . . is privileged or 
confidential''--as provided by Section 6(f) of the FTC Act, 15 U.S.C. 
46(f), and FTC Rule 4.10(a)(2), 16 CFR 4.10(a)(2)--including in 
particular competitively sensitive information such as costs, sales 
statistics, inventories, formulas, patterns, devices, manufacturing 
processes, or customer names.
    Comments containing material for which confidential treatment is 
requested must be filed in paper form, must be clearly labeled 
``Confidential,'' and must comply with FTC Rule 4.9(c). In particular, 
the written request for confidential treatment that accompanies the 
comment must include the factual and legal basis for the request, and 
must identify the specific portions of the comment to be withheld from 
the public record. See FTC Rule 4.9(c). Your comment will be kept 
confidential only if the General Counsel grants your request in 
accordance with the law and the public interest. Once your comment has 
been posted publicly at www.regulations.gov--as legally required by FTC 
Rule 4.9(b)--we cannot redact or remove your comment, unless you submit 
a confidentiality request that meets the requirements for such 
treatment under FTC Rule 4.9(c), and the General Counsel grants that 
request.
    The FTC Act and other laws that the Commission administers permit 
the collection of public comments to consider and use in this 
proceeding as appropriate. The Commission will consider all timely and 
responsive public comments that it receives on or before February 24, 
2020. For information on the Commission's privacy policy, including 
routine uses permitted by the Privacy Act, see

[[Page 70974]]

https://www.ftc.gov/site-information/privacy-policy.

Heather Hippsley,
Deputy General Counsel.
[FR Doc. 2019-27763 Filed 12-23-19; 8:45 am]
 BILLING CODE 6750-01-P