[Federal Register Volume 84, Number 241 (Monday, December 16, 2019)]
[Notices]
[Pages 68450-68451]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-27038]


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FEDERAL RESERVE SYSTEM


Agency Information Collection Activities: Announcement of Board 
Approval Under Delegated Authority and Submission to OMB

AGENCY: Board of Governors of the Federal Reserve System.

SUMMARY: The Board of Governors of the Federal Reserve System (Board) 
is adopting a proposal to extend for three years, without revision, the 
Consumer Satisfaction Questionnaire, the Federal Reserve Consumer 
Help--Consumer Survey, the Consumer Online Complaint Form, and the 
Appraisal Complaint Form (FR 1379a, b, c, and d; OMB No. 7100-0135).

FOR FURTHER INFORMATION CONTACT: Federal Reserve Board Clearance 
Officer--Nuha Elmaghrabi--Office of the Chief Data Officer, Board of 
Governors of the Federal Reserve System, Washington, DC 20551, (202) 
452-3829. Office of Management and Budget (OMB) Desk Officer--Shagufta 
Ahmed--Office of Information and Regulatory Affairs, Office of 
Management and Budget, New Executive Office Building, Room 10235, 725 
17th Street NW, Washington, DC 20503, or by fax to (202) 395-6974.
    A copy of the Paperwork Reduction Act (PRA) OMB submission, 
including the reporting form and instructions, supporting statement, 
and other documentation will be placed into OMB's public docket files. 
These documents also are available on the Federal Reserve Board's 
public website at https://www.federalreserve.gov/apps/reportforms/review.aspx or may be requested from the agency clearance officer, 
whose name appears above.

SUPPLEMENTARY INFORMATION: On June 15, 1984, OMB delegated to the Board 
authority under the PRA to approve and assign OMB control numbers to 
collections of information conducted or

[[Page 68451]]

sponsored by the Board. Board-approved collections of information are 
incorporated into the official OMB inventory of currently approved 
collections of information. Copies of the PRA Submission, supporting 
statements, and approved collection of information instrument(s) are 
placed into OMB's public docket files.

Final Approval Under OMB Delegated Authority of the Extension for Three 
Years, Without Revision, of the Following Information Collection

    Report title: Consumer Satisfaction Questionnaire, the Federal 
Reserve Consumer Help--Consumer Survey, the Consumer Online Complaint 
Form, and the Appraisal Complaint Form.
    Agency form number: FR 1379a, FR 1379b, FR 1379c, and FR 1379d.
    OMB control number: 7100-0135.
    Frequency: Event generated.
    Respondents: Consumers, appraisers, and financial institutions.
    Estimated number of respondents: FR 1379a, 551; FR 1379b, 1,455; FR 
1379c, 6,719; FR 1379d, 7.
    Estimated average hours per response: FR 1379a, 5 minutes; FR 
1379b, 5 minutes; FR 1379c, 10 minutes; FR 1379, 30 minutes.
    Estimated annual burden hours: FR 1379a, 46 hours; FR 1379b, 121 
hours; FR 1379c, 1,120 hours; FR 1379d, 4 hours.
    General description of report: The FR 1379a is sent to consumers 
who have filed complaints with the Federal Reserve against state member 
banks or other financial institutions supervised by the Federal 
Reserve. The information is used to assess the satisfaction of the 
consumers with the Federal Reserve's handling of, and written response 
to, their complaints at the conclusion of an investigation. The FR 
1379b is a survey sent to consumers who contact the Federal Reserve 
Consumer Help [desk] (FRCH) \1\ to file a complaint or inquiry. The 
information is used to determine whether consumers are satisfied with 
the way the FRCH handled their complaint. The FR 1379c collection 
addresses the burden associated with consumers electronically 
submitting a complaint against a financial institution to the FRCH. The 
FR 1379d collects information about complaints regarding a regulated 
institution's non-compliance with the appraisal independence standards 
and the Uniform Standards of Professional Appraisal Practice, including 
complaints from appraisers, individuals, financial institutions, and 
other entities.
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    \1\ See www.federalreserveconsumerhelp.gov/.
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    Legal authorization and confidentiality: The FR 1379 family of 
forms is authorized pursuant to section 8 of the Federal Deposit 
Insurance Act (Section 8) \2\ and section 11(a) of the Federal Reserve 
Act (Section 11(a)).\3\ Section 8 provides the Board broad authority to 
enforce compliance with laws against entities within its jurisdiction, 
including state member banks. Section 11(a) broadly empowers the Board 
to examine ``the affairs of each Federal reserve bank and of each 
member bank.'' \4\ The Board uses the information obtained from the FR 
1379 to help fulfill these obligations. The forms comprising the FR 
1379 family of forms are voluntary. Individual respondents may request 
that information submitted to the Board through the FR 1379 family of 
forms be kept confidential on a case-by-case basis. The Consumer 
Satisfaction Questionnaire (FR 1379a) does not collect any personal 
information from the respondent and is not likely to be considered 
confidential. Three of the forms (the FRCH--Consumer Survey (FR 1379b), 
Consumer Online Complaint Form (FR 1379c), and Appraisal Complaint Form 
(FR 1379d)) collect personal information, such as the respondent's 
name, contact information, and information regarding the subject of the 
complaint. This personal information may be kept confidential under 
exemption 6 of the FOIA to the extent disclosure of such information 
would constitute an unwarranted invasion of personal privacy.\5\ In 
addition, information concerning the subject of a complaint may be kept 
confidential under exemption 4 of the FOIA to the extent it involves 
trade secrets and confidential commercial and financial information.\6\ 
With respect to the Consumer Online Complaint Form (FR 1379c) and 
Appraisal Complaint Form (FR 1379d), determinations regarding 
disclosure of the information to third parties of any confidential 
portions of these forms would be made in accordance with the Privacy 
Act.\7\ A hyperlink directing the applicant to the relevant Privacy Act 
statement is provided in these forms on the Board's website.
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    \2\ 12 U.S.C. 1818.
    \3\ 12 U.S.C. 248(a).
    \4\ The FR 1379d is additionally authorized pursuant to Title XI 
of the Financial Institutions Reform, Recovery, and Enforcement Act 
of 1989, which requires the Board to prescribe standards for 
appraisals used by its regulated entities. See, 12 U.S.C. 3331-3355.
    \5\ 5 U.S.C. 552(b)(6).
    \6\ 5 U.S.C. 552(b)(4).
    \7\ 5 U.S.C. 552a(b).
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    Current actions: On September 10, 2019, the Board published a 
notice in the Federal Register (84 FR 47507) requesting public comment 
for 60 days on the extension, without revision, of the FR 1379. The 
comment period for this notice expired on November 12, 2019. The Board 
did not receive any comments.

    Board of Governors of the Federal Reserve System, December 11, 
2019.
Ann Misback,
Secretary of the Board.
[FR Doc. 2019-27038 Filed 12-13-19; 8:45 am]
 BILLING CODE 6210-01-P