[Federal Register Volume 84, Number 230 (Friday, November 29, 2019)]
[Notices]
[Page 65831]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-25872]


-----------------------------------------------------------------------

DEPARTMENT OF HEALTH AND HUMAN SERVICES

Substance Abuse and Mental Health Services Administration


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

    Periodically, the Substance Abuse and Mental Health Services 
Administration (SAMHSA) will publish a summary of information 
collection requests under OMB review, in compliance with the Paperwork 
Reduction Act (44 U.S.C. Chapter 35). To request a copy of these 
documents, call the SAMHSA Reports Clearance Officer on (240) 276-1243.

Project: Project: Voluntary Customer Satisfaction Surveys To Implement 
Executive Order 12862 in the Substance Abuse and Mental Health Services 
Administration (SAMHSA)

(OMB No. 0930-0197)--Extension

    SAMHSA provides significant services directly to the public, 
including treatment providers and State substance abuse and mental 
health agencies, through a range of mechanisms, including publications, 
training, meetings, technical assistance and websites. Many of these 
services are focused on information dissemination activities. The 
purpose of this submission is to extend the existing generic approval 
for such surveys.
    The primary use for information gathered is to identify strengths 
and weaknesses in current service provisions by SAMHSA and to make 
improvements that are practical and feasible. Several of the customer 
satisfaction surveys expected to be implemented under this approval 
will provide data for measurement of program effectiveness under the 
Government Performance and Results Act (GPRA). Information from these 
customer surveys will be used to plan and redirect resources and 
efforts to improve or maintain a high quality of service to health care 
providers and members of the public. Focus groups may be used to 
develop the survey questionnaire in some instances.
    The estimated annual hour burden is as follows:

----------------------------------------------------------------------------------------------------------------
                                                     Number of      Responses/        Hours/
             Type of data collection                respondents     respondent       response       Total hours
----------------------------------------------------------------------------------------------------------------
Focus groups....................................             250               1            2.50             625
Self-administered, mail, telephone and e-mail             89,750               1            .250          22,438
 surveys........................................
                                                 ---------------------------------------------------------------
    Total.......................................          90,000  ..............  ..............          23,063
----------------------------------------------------------------------------------------------------------------

    Written comments and recommendations concerning the proposed 
information collection should be sent by December 30, 2019 to the 
SAMHSA Desk Officer at the Office of Information and Regulatory 
Affairs, Office of Management and Budget (OMB). To ensure timely 
receipt of comments, and to avoid potential delays in OMB's receipt and 
processing of mail sent through the U.S. Postal Service, commenters are 
encouraged to submit their comments to OMB via email to: 
[email protected]. Although commenters are encouraged to send 
their comments via email, commenters may also fax their comments to: 
202-395-7285. Commenters may also mail them to: Office of Management 
and Budget, Office of Information and Regulatory Affairs, New Executive 
Office Building, Room 10102, Washington, DC 20503.

Summer King,
Statistician.
[FR Doc. 2019-25872 Filed 11-27-19; 8:45 am]
 BILLING CODE 4162-20-P