[Federal Register Volume 84, Number 223 (Tuesday, November 19, 2019)]
[Notices]
[Pages 63905-63906]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-25003]


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OFFICE OF PERSONNEL MANAGEMENT


Submission for Review: CAHPS Enrollee Survey 3206-NEW

AGENCY: Office of Personnel Management.

ACTION: 30-Day notice and request for comments.

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SUMMARY: The Office of Personnel Management (OPM) offers the general 
public and other federal agencies the opportunity to comment on a 
proposed information collection (ICR) 3206-NEW, Consumer Assessment of 
Healthcare Providers and Systems (CAHPS[supreg]). As required by the 
Paperwork Reduction Act of 1995, as amended by the Clinger-Cohen Act, 
OPM is soliciting comments for this collection. The information 
collection was previously published in the Federal Register on July 22, 
2019 at Volume 84 FR 35137 allowing for a 60-day public comment period. 
We received one comment from an association of FEHB health plan 
carriers that did not relate to the CAHPS survey. Therefore, no changes 
have been made to our estimates or to the proposed information 
collection. The purpose of this notice is to allow an additional 30 
days for public comments.

DATES: Comments are encouraged and will be accepted until December 19, 
2019. This process is conducted in accordance with 5 CFR 1320.1.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management Budget, 725 17th Street NW, 
Washington, DC 20503, Attention: Desk Officer for the Office of 
Personnel Management or sent via electronic mail to 
[email protected] or faxed to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: A copy of this information collection, 
with applicable supporting documentation, may be obtained by contacting 
the Office of Information and Regulatory Affairs, Office of Management 
Budget, 725 17th Street NW, Washington, DC 20503, Attention: Desk 
Officer for the Office of Personnel Management or sent via electronic 
mail to [email protected] or faxed to (202) 395-6974.

SUPPLEMENTARY INFORMATION: The Office of Management and Budget is 
particularly interested in comments that:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.
    The Office of Personnel Management (OPM) offers the general public 
and other federal agencies the opportunity to comment on the 
administration of the CAHPS[supreg] survey for the Federal Employees 
Health Benefits (FEHB) Program. The CAHPS[supreg] surveys asks 
consumers and patients to report on and evaluate their experiences with 
health care. These surveys cover topics that are important to consumers 
and focus on aspects of quality that consumers are best qualified to 
assess, such as the communication skills of providers and

[[Page 63906]]

ease of access to health care services. OPM uses the CAHPS[supreg] 
results as part of the FEHB Plan Performance Assessment (PPA). The PPA 
enables a consistent, objective evaluation of carrier performance and 
also provides more transparency for enrollees. This assessment uses a 
discrete set of quantifiable measures to examine key aspects of 
performance in the areas of clinical quality, customer service and 
resource use. Eight CAHPS[supreg] measures are part of this discrete 
set of quantifiable measures.
    Taken together with more traditional assessments of contract 
administration, these measures help ensure that enrollees receive high 
quality affordable healthcare and a positive customer experience. The 
PPA is linked to carrier profit and adjustment factors. FEHB contracts 
include language to incorporate the PPA as a determinant of the Service 
Charge or Performance Adjustment.

Analysis

    Agency: Healthcare and Insurance, Office of Personnel Management.
    Authority: 5 U.S.C. 8910.
    Title: CAHPS Survey.
    OMB Number: 3206-NEW.
    Frequency: Annually.
    Affected Public: Federal Employees and Retirees.
    Number of Respondents: 73,505.
    Estimated Time per Respondent: 15 minutes.
    Total Burden Hours: 18,376 hours.

Office of Personnel Management.
Alexys Stanley,
Regulatory Affairs Analyst.
[FR Doc. 2019-25003 Filed 11-18-19; 8:45 am]
BILLING CODE 6325-64-P