[Federal Register Volume 84, Number 218 (Tuesday, November 12, 2019)]
[Notices]
[Page 61044]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-24471]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DoD-2019-OS-0104]


Submission for OMB Review; Comment Request

AGENCY: Office of the Under Secretary of Defense for Research and 
Engineering, DoD.

ACTION: 30-Day information collection notice.

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SUMMARY: The Department of Defense has submitted to OMB for clearance 
the following proposal for collection of information under the 
provisions of the Paperwork Reduction Act.

DATES: Consideration will be given to all comments received by December 
12, 2019.

ADDRESSES: Comments and recommendations on the proposed information 
collection should be emailed to Ms. Jasmeet Seehra, DoD Desk Officer, 
at [email protected]. Please identify the proposed 
information collection by DoD Desk Officer, Docket ID number, and title 
of the information collection.

FOR FURTHER INFORMATION CONTACT: Angela James, 571-372-7574, or [email protected].

SUPPLEMENTARY INFORMATION: 
    Title; Associated Form; and OMB Number: Customer Satisfaction 
Surveys Generic Clearance; OMB Control Number 0704-0403.
    Type of Request: Extension.
    Number of Respondents: 6,400
    Responses per Respondent: 1.
    Annual Responses: 6,400.
    Average burden per Response: 8 minutes.
    Annual Burden Hours: 853.3.
    Needs and Uses: The information collection requirement is necessary 
to assess the level of service the DTIC provides to its current 
customers. The surveys will provide information on the level of overall 
customer satisfaction as well as on customer satisfaction with several 
attributes of service that impact the level of overall satisfaction. 
These customer satisfaction surveys are required to implement Executive 
Order 12862, ``Setting Customer Service Standards.'' Respondents are 
DTIC registered users who are components of the DoD, military services, 
other Federal Government Agencies, U.S. Government contractors, and 
universities involved in federally funded research. The information 
obtained by these surveys will be used to assist agency senior 
management in determining agency business policies and processes that 
should be selected for examination, modification, and reengineering 
from the customer's perspective. These surveys will also provide 
statistical and demographic basis for the design of follow-on surveys. 
Future surveys will be used to assist monitoring of changes in the 
level of customer satisfaction overtime.
    Affected Public: Business or other for-profit; individuals or 
households; Federal Government.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Ms. Jasmeet Seehra.
    You may also submit comments and recommendations, identified by 
Docket ID number and title, by the following method:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    Instructions: All submissions received must include the agency 
name, Docket ID number, and title for this Federal Register document. 
The general policy for comments and other submissions from members of 
the public is to make these submissions available for public viewing on 
the internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    DOD Clearance Officer: Ms. Angela James.
    Requests for copies of the information collection proposal should 
be sent to Ms. James at [email protected].

    Dated: November 5, 2019.
Aaron T. Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2019-24471 Filed 11-8-19; 8:45 am]
 BILLING CODE 5001-06-P