[Federal Register Volume 84, Number 218 (Tuesday, November 12, 2019)]
[Notices]
[Pages 61075-61076]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-24470]


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DEPARTMENT OF JUSTICE

[OMB Number: 1103-0117]


Agency Information Collection Activities; Proposed eCollection; 
eComments Requested; Extension of a Currently Approved Collection; 
Departmental Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: All components, Department of Justice.

ACTION: 30-Day notice.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, 
Department of Justice will be submitting a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA).

DATES: The purpose of this notice is to allow 30 days for public 
comment until December 12, 2019.

FOR FURTHER INFORMATION CONTACT: If you have additional comments 
especially on the estimated public burden or associated response time, 
suggestions, or need a copy of the proposed information collection 
instrument with instructions or additional information, please contact 
Melody Braswell, Department Clearance Officer, 
[email protected]; or the DOJ Clearance Officer at 202-307-
0890.

SUPPLEMENTARY INFORMATION: Written comments and suggestions from the 
public and affected agencies concerning the proposed collection of 
information are encouraged. Your comments should address one or more of 
the following four points:

--Evaluate whether the proposed collection of information is necessary 
for the proper performance of the functions of the agency, including 
whether the information will have practical utility;
--Evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used;
--Evaluate the quality, utility, and clarity of the information to be 
collected; and
--Minimize the burden of the collection of information on those who are 
to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.

Overview of This Collection:

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    Below we provide the Department of Justice's projected average 
estimates for the next three years:
    Current Action: Extension.
    Type of Review: Extension of a currently approved collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 42.
    Average Number of Respondents per Activity: 51,500.
    Annual Responses: 309,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 30 min.
    Burden Hours: 99,847.
    Federal Government Cost: $176,925.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.
    If additional information is required contact: Melody Braswell, 
Department Clearance Officer, United States Department of Justice, 
Justice Management Division, Policy and Planning Staff, Two 
Constitution Square, 145 N Street NE, 3E.405B, Washington, DC 20530.

    Dated: November 5, 2019.
Melody D. Braswell,
Department Clearance Officer for PRA, U.S. Department of Justice.

    Written comments and suggestions from the public and affected 
agencies concerning the proposed collection of

[[Page 61076]]

information are encouraged. Your comments should address one or more of 
the following four points:
    [rtarr8] Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the FBI, 
including whether the information will have practical utility;
    [rtarr8] Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
    [rtarr8] Evaluate whether and if so how the quality, utility, and 
clarity of the information to be collected can be enhanced; and
    [rtarr8] Minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., permitting 
electronic submission of responses.

Overview of This Information Collection

    1. Type of Information Collection: New Collection.
    2. The Title of the Form/Collection: FBI Special Agent Application 
Process Review Form.
    3. The agency form number, if any, and the applicable component of 
the Department sponsoring the collection: ``There is no agency form 
number for this collection''. The applicable component within the 
Department of Justice is the FBI.
    4. Affected public who will be asked or required to respond, as 
well as a brief abstract: Individuals; Anyone who has filled out any 
part of the FBI Special Agent Application in the previous three years 
will be asked to complete a brief voluntary survey recalling their 
experience and preparation tactics for the application process. This 
information is being collected by the Federal Bureau of Investigation 
for the purpose of improving the ease of the application process, 
eliminating any systematic barriers to success for applicants, and 
better understanding how to recruit and retain qualified applicants.
    5. An estimate of the total number of respondents and the amount of 
time estimated for an average respondent to respond: We estimate 
roughly 40,000 individuals have applied to the Special Agent position 
at the FBI in the previous 3 years, we will solicit this entire 
population to participate in the voluntary survey though it is unlikely 
all 40,000 WILL respond. The survey will take approximately 10 minutes 
to complete.
    6. An estimate of the total public burden (in hours) associated 
with the collection: 6,667 total hours of public burden, 10 minutes per 
survey for 40,000 respondents.
    If additional information is required contact: Melody Braswell, 
Department Clearance Officer, United States Department of Justice, 
Justice Management Division, Policy and Planning Staff, Two 
Constitution Square, 145 N Street NE, 3E.405A, Washington, DC 20530.

    Dated: August 14, 2019
Melody Braswell,
Department Clearance Officer for PRA, U.S. Department of Justice.
[FR Doc. 2019-24470 Filed 11-8-19; 8:45 am]
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