[Federal Register Volume 84, Number 214 (Tuesday, November 5, 2019)]
[Notices]
[Pages 59674-59675]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-24076]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Information Collection 
Renewal; Comment Request; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection as required by the Paperwork Reduction Act of 
1995 (PRA).
    In accordance with the requirements of the PRA, the OCC may not 
conduct or sponsor, and the respondent is not required to respond to, 
an information collection unless it displays a currently valid Office 
of Management and Budget (OMB) control number.
    The OCC is soliciting comment concerning the renewal of its 
information collection titled, ``Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery.''

DATES: Comments must be submitted on or before January 6, 2020.

ADDRESSES: Commenters are encouraged to submit comments by email, if 
possible. You may submit comments by any of the following methods:
     Email: [email protected].
     Mail: Chief Counsel's Office, Attention: Comment 
Processing, 1557-0248, Office of the Comptroller of the Currency, 400 
7th Street SW, Suite 3E-218, Washington, DC 20219.
     Hand Delivery/Courier: 400 7th Street SW, Suite 3E-218, 
Washington, DC 20219.
     Fax: (571) 465-4326.
    Instructions: You must include ``OCC'' as the agency name and 
``1557-0248'' in your comment. In general, the OCC will publish 
comments on www.reginfo.gov without change, including any business or 
personal information provided, such as name and address information, 
email addresses, or phone numbers. Comments received, including 
attachments and other supporting materials, are part of the public 
record and subject to public disclosure. Do not include any information 
in your comment or supporting materials that you consider confidential 
or inappropriate for public disclosure.
    You may review comments and other related materials that pertain to 
this information collection beginning on the date of publication of the 
second notice for this collection \1\ by any of the following methods:
---------------------------------------------------------------------------

    \1\ Following the close of this notice's 60-day comment period, 
the OCC will publish a second notice with a 30-day comment period.
---------------------------------------------------------------------------

     Viewing Comments Electronically: Go to www.reginfo.gov. 
Click on the ``Information Collection Review'' tab. Underneath the 
``Currently under Review'' section heading, from the drop-down menu 
select ``Department of Treasury'' and then click ``submit.'' This 
information collection can be located by searching by OMB control 
number ``1557-0248'' or ``Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.'' Upon finding the 
appropriate information collection, click on the related ``ICR 
Reference Number.'' On the next screen, select ``View Supporting 
Statement and Other Documents'' and then click on the link to any 
comment listed at the bottom of the screen.
     For assistance in navigating www.reginfo.gov, please 
contact the Regulatory Information Service Center at (202) 482-7340.
     Viewing Comments Personally: You may personally inspect 
comments at the OCC, 400 7th Street SW, Washington, DC. For security 
reasons, the OCC requires that visitors make an appointment to inspect 
comments. You may do so by calling (202) 649-6700 or, for persons who 
are deaf or hearing impaired, TTY, (202) 649-5597. Upon arrival, 
visitors will be required to present valid government-issued photo 
identification and submit to security screening in order to inspect 
comments.

FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance 
Officer, (202) 649-5490 or, for persons who are deaf or hearing 
impaired, TTY, (202) 649-5597, Chief Counsel's Office, Office of the 
Comptroller of the Currency, 400 7th Street SW, Suite 3E-218, 
Washington, DC 20219.

SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501 et seq.), 
Federal agencies must obtain approval from OMB for each collection of 
information that they conduct or sponsor. The term ``collection of 
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and 
includes agency requests or requirements that members of the public 
submit reports, keep records, or provide information to a third party. 
Section 3506(c)(2)(A) of title 44 requires Federal agencies to publish 
a 60-day notice in

[[Page 59675]]

the Federal Register concerning each proposed collection of 
information, including each proposed extension of an existing 
collection of information, before submitting the collection to OMB for 
approval. To comply with this requirement, the OCC is publishing this 
notice of the renewal of the following information collection:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control No.: 1557-0248.
    Type of Review: Regular.
    Affected Public: Businesses or individuals.
    Frequency of Response: On occasion.
    Burden Estimate:
    Number of Respondents: 7,025.
    Total Annual Burden: 2,850.
    Description: This generic information collection request (ICR) 
provides a means to solicit qualitative customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the Federal 
government's commitment to improving service delivery. Qualitative 
feedback is information that provides useful insights on perceptions 
and opinions but does not include statistical survey or quantitative 
results that can be attributed to the surveyed population. This 
qualitative feedback provides insights into customer or stakeholder 
perceptions, experiences, and expectations; provides an early warning 
of issues with service; and/or focuses attention on areas where 
communication, training, or changes in operations might improve 
delivery of products or services. It also enables ongoing, 
collaborative, and actionable communications between the OCC and its 
customers and stakeholders, while also utilizing feedback to improve 
program management.
    The OCC's solicitations for feedback target areas such as 
timeliness, appropriateness, accuracy of information, courtesy, 
efficiency of service delivery, and resolution of issues related to 
service delivery. The OCC uses the responses to inform and plan efforts 
to improve or maintain the quality of service offered to the public. If 
the OCC does not collect this information, it will not have access to 
vital feedback from customers and stakeholders.
    Under this generic ICR, the OCC will submit a specific information 
collection for approval only if the collection meets the following 
conditions:
     It is voluntary;
     It imposes a low burden on respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and a low cost on both respondents and the 
Federal government;
     It is non-controversial and does not raise issues of 
concern to other Federal agencies;
     It is targeted to solicit opinions from respondents who 
have experience with the program or will have experience with the 
program in the near future;
     It includes personally identifiable information (PII) only 
to the extent necessary, and the OCC does not retain the PII; \2\
---------------------------------------------------------------------------

    \2\ The OCC may retain PII only in limited circumstances and, if 
it does so, the OCC must comply with applicable requirements, 
restrictions, and prohibitions of the Privacy Act of 1974 and other 
privacy and confidentiality laws that govern the collection, 
retention, use, and/or disclosure of such PII.
---------------------------------------------------------------------------

     It gathers information intended to be used internally only 
for general service improvement and program management purposes and not 
intended for release outside of the OCC;
     It does not gather information to be used for the purpose 
of substantially informing influential policy decisions;
     It gathers information that will yield qualitative 
information and will not be designed or expected to yield statistically 
reliable results or used to reach general conclusions about the 
surveyed population; and
     Feedback collected provides useful information, but it 
does not yield data that can be attributed to the overall population.
    If these conditions are not met, the OCC will submit an information 
collection request to OMB for approval through the normal PRA process.
    The OCC will not use this type of generic clearance for the 
collection of qualitative feedback for any quantitative information 
collection.
    As a general matter, these information collections will not result 
in any new system of records containing privacy information and will 
not ask questions of a sensitive nature.
    Comments: Comments submitted in response to this notice will be 
summarized and included in the request for OMB approval. All comments 
will become a matter of public record. Comments are invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the OCC, including whether the 
information has practical utility;
    (b) The accuracy of the OCC's estimate of the burden of the 
information collection;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or start-up costs and costs of operation, 
maintenance, and/or purchase of services expended to provide 
information.

    Dated: October 30, 2019.
Theodore J. Dowd,
Deputy Chief Counsel, Office of the Comptroller of the Currency.
[FR Doc. 2019-24076 Filed 11-4-19; 8:45 am]
BILLING CODE 4810-33-P