[Federal Register Volume 84, Number 213 (Monday, November 4, 2019)]
[Notices]
[Page 59364]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-24027]


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DEPARTMENT OF EDUCATION

[Docket No.: ED-2019-ICCD-0139]


Agency Information Collection Activities; Comment Request; 
Federal Student Aid User Experience Design Research Generic Clearance

AGENCY: Federal Student Aid (FSA), Department of Education (ED).

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, ED is 
proposing a new information collection.

DATES: Interested persons are invited to submit comments on or before 
January 3, 2020.

ADDRESSES: To access and review all the documents related to the 
information collection listed in this notice, please use http://www.regulations.gov by searching the Docket ID number ED-2019-ICCD-
0139. Comments submitted in response to this notice should be submitted 
electronically through the Federal eRulemaking Portal at http://www.regulations.gov by selecting the Docket ID number or via postal 
mail, commercial delivery, or hand delivery. If the regulations.gov 
site is not available to the public for any reason, ED will temporarily 
accept comments at [email protected]. Please include the docket ID 
number and the title of the information collection request when 
requesting documents or submitting comments. Please note that comments 
submitted by fax or email and those submitted after the comment period 
will not be accepted. Written requests for information or comments 
submitted by postal mail or delivery should be addressed to the 
Director of the Strategic Collections and Clearance Governance and 
Strategy Division, U.S. Department of Education, 400 Maryland Ave, SW, 
LBJ, Room 6W208, D, Washington, DC 20202-4537.

FOR FURTHER INFORMATION CONTACT: For specific questions related to 
collection activities, please contact Beth Grebeldinger, 202-377-4018.

SUPPLEMENTARY INFORMATION: The Department of Education (ED), in 
accordance with the Paperwork Reduction Act of 1995 (PRA) (44 U.S.C. 
3506(c)(2)(A)), provides the general public and Federal agencies with 
an opportunity to comment on proposed, revised, and continuing 
collections of information. This helps the Department assess the impact 
of its information collection requirements and minimize the public's 
reporting burden. It also helps the public understand the Department's 
information collection requirements and provide the requested data in 
the desired format. ED is soliciting comments on the proposed 
information collection request (ICR) that is described below. The 
Department of Education is especially interested in public comment 
addressing the following issues: (1) Is this collection necessary to 
the proper functions of the Department; (2) will this information be 
processed and used in a timely manner; (3) is the estimate of burden 
accurate; (4) how might the Department enhance the quality, utility, 
and clarity of the information to be collected; and (5) how might the 
Department minimize the burden of this collection on the respondents, 
including through the use of information technology. Please note that 
written comments received in response to this notice will be considered 
public records.
    Title of Collection: Federal Student Aid User Experience Design 
Research Generic Clearance.
    OMB Control Number: 1845-New.
    Type of Review: A new information collection.
    Respondents/Affected Public: Individuals or Households.
    Total Estimated Number of Annual Responses: 262,400.
    Total Estimated Number of Annual Burden Hours: 74,975.
    Abstract: Federal Student Aid (FSA) seeks to obtain OMB approval of 
a Fast Track Process (5-day) generic clearance to collect qualitative 
feedback for the Next Generation Financial Services Environment (Next 
Gen). FSA will collect, analyze, and interpret information gathered 
through this generic clearance to identify strengths and weaknesses of 
current service delivery and make improvements based on feedback. The 
solicitation of feedback will target areas such as: Consistency, 
personalization, intuitiveness, accessibility, ease of use, proactive 
communication, and efficiency. The collection of this information will 
allow FSA to deliver clear, consistent information and readily 
accessible self-service options at every stage of the student aid 
lifecycle. The insights collected from our customers and stakeholders 
will help ensure that users have a consistent, efficient, and 
satisfying experience with FSA's programs.

    Dated: October 30, 2019.
Kate Mullan,
PRA Coordinator, Strategic Collections and Clearance Governance and 
Strategy Division, Office of Chief Data Officer.
[FR Doc. 2019-24027 Filed 11-1-19; 8:45 am]
 BILLING CODE 4000-01-P