[Federal Register Volume 84, Number 189 (Monday, September 30, 2019)]
[Notices]
[Pages 51613-51614]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-21214]


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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

[Docket No. FR-7011-N-41]


30-Day Notice of Proposed Information Collection: Generic 
Customer Satisfaction Surveys

AGENCY: Office of the Chief Information Officer, HUD.

ACTION: Notice.

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SUMMARY: HUD is seeking approval from the Office of Management and 
Budget (OMB) for the information collection described below. In 
accordance with the Paperwork Reduction Act, HUD is requesting comment 
from all interested parties on the proposed collection of information. 
The purpose of this notice is to allow for an additional 30 days of 
public comment.

DATES: Comments Due Date: October 30, 2019.

ADDRESSES: Interested persons are invited to submit comments regarding 
this proposal. Comments should refer to the proposal by name and/or OMB 
Control Number and should be sent to: Colette Pollard, Reports 
Management Officer, QDAM, Department of Housing and Urban Development, 
451 7th Street SW, Room 4176, Washington, DC 20410-5000; telephone 202-
402-3400 (this is not a toll-free number) or email at 
[email protected] for a copy of the proposed forms or other 
available information. Persons with hearing or speech impairments may 
access this number through TTY by calling the toll-free Federal Relay 
Service at (800) 877-8339.

FOR FURTHER INFORMATION CONTACT: Colette Pollard, Reports Management 
Officer, QDAM, Department of Housing and Urban Development, 451 7th 
Street SW, Washington, DC 20410; email Colette Pollard at 
[email protected] or telephone 202-402-3400. This is not a toll-
free number. Persons with hearing or speech impairments may access this 
number through TTY by calling the toll-free Federal Relay Service at 
(800) 877-8339.
    Copies of available documents submitted to OMB may be obtained from 
Ms. Pollard.

SUPPLEMENTARY INFORMATION: This notice informs the public that HUD is 
seeking approval from OMB for the information collection described in 
Section A. The Federal Register hat solicited public comments in the 
information for a period of 60 days was published July 8, 2019

A. Overview of Information Collection

    Title of Information Collection: Generic Customer Satisfaction 
Surveys.
    OMB Approval Number: 2535-0116.
    Type of Request: Extension on a currently approved.
    Form Number: None.
    Description of the need for the information and proposed use: 
Executive Order 12862, ``Setting Customer Service Standards'' requires 
that Federal agencies provide the highest quality service to our 
customers by identifying them and determining what they think about our 
services. The surveys covered in the request for a generic clearance 
will provide HUD a means to gather this data directly from our 
customers. HUD will conduct various customer satisfaction surveys to 
gather feedback and data directly from our customers to determine the 
kind and quality of services and products they want and expect to 
receive.
    Estimated Number of Respondents: 117,248.
    Estimated Number of Responses: 117,248.
    Frequency of Response: 1.
    Average Hours per Response: 0.32.
    Total Estimated Burden: 37,519.36.

B. Solicitation of Public Comment

    This notice is soliciting comments from members of the public and 
affected parties concerning the collection of information described in 
Section A on the following:
    (1) Whether the proposed collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether the information will have practical utility;
    (2) The accuracy of the agency's estimate of the burden of the 
proposed collection of information;

[[Page 51614]]

    (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (4) Ways to minimize the burden of the collection of information on 
those who are to respond; including through the use of appropriate 
automated collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.
    HUD encourages interested parties to submit comment in response to 
these questions.

    Authority: Section 3507 of the Paperwork Reduction Act of 1995, 
44 U.S.C. Chapter 35.

    Dated: September 20, 2019.
Colette Pollard,
Department Paperwork Reduction Act Officer, Office of the Chief 
Information Officer.
[FR Doc. 2019-21214 Filed 9-27-19; 8:45 am]
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