[Federal Register Volume 84, Number 180 (Tuesday, September 17, 2019)]
[Notices]
[Pages 48906-48907]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-20094]


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DEPARTMENT OF AGRICULTURE

National Agricultural Library


Notice of Intent To Seek Approval To Collect Information

AGENCY: National Agricultural Library, Agricultural Research Service, 
USDA.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 and the 
Office of Management and Budget (OMB) regulations, this notice 
announces the National Agricultural Library's (NAL) intent to request 
renewal of an information collection to obtain an evaluation of user 
satisfaction with NAL internet sites.

DATES: Comments on this notice must be received by November 18, 2019 to 
be assured of consideration.

ADDRESSES: You may submit comments by any of the following methods:
     Email: [email protected].
     Fax: 301-504-7042 attention Ricardo Romero.
     Mail/Hand Delivery/Courier: National Agricultural 
Library,10301 Baltimore Avenue, Room 115-B, Beltsville, Maryland 20705-
2351.

FOR FURTHER INFORMATION CONTACT: Ricardo Romero at 301-504-5066.

SUPPLEMENTARY INFORMATION: 
    Title: ``Evaluation of User Satisfaction with NAL Internet Sites.''
    OMB Number: 0518-0040.
    Expiration Date: N/A.
    Type of Request: Approval for renewed data collection.
    Abstract: This is a request, made by NAL Office of the Director 
Office of the Associate Director of Information Services, that the OMB 
approve, under the Paperwork Reduction Act of 1995, a 3-year generic 
clearance for the NAL to conduct user satisfaction research around its 
internet sites. This effort is made according to Executive Order 12862, 
which directs federal agencies that provide significant services 
directly to the public to survey customers to determine the kind and 
quality of services they want and their level of satisfaction with 
existing services.
    The NAL internet sites are a vast collection of web pages. NAL web 
pages are visited by an average of 8.6 million people per month. All 
NAL Information Centers have an established web presence that provides 
information to their respective audiences.
    Description of Surveys: The online surveys will be no more than 15 
Semantic Differential Scale or multiple-choice questions, and no more 
than four open-ended response questions.
    Estimate of Burden: Public reporting burden for this collection of 
information is estimated to average 8 minutes per survey.
    Respondents: The agricultural community, USDA personnel and their 
cooperators, and including public and private users or providers of 
agricultural information.
    Estimated Number of Respondents: 1,000 per year.
    Estimated Total Annual Burden on Respondents: 80 hours.
    Comments: The purpose of the research is to ensure that intended 
audiences find the information provided on the internet sites easy to 
access, clear, informative, and useful. Specifically, the research will 
examine whether the information is presented in an appropriate 
technological format and whether it meets the needs of users of these 
internet sites. The research will also provide a means by which to 
classify visitors to the NAL internet sites, to better understand how 
to serve them. It is estimated that participants will require no more 
than 5 minutes to complete each survey. Actual time required will vary 
based on participant reading rate.
    Sample questions may include the following:

 
 
 
                                                    Please rate the
                                                     accuracy of
                                                     information on this
                                                     site.
                                                    Please rate the
                                                     quality of
                                                     information on this
                                                     site.
                                                    Please rate the
                                                     freshness of
                                                     content on this
                                                     site.
Functionality.....................................  Please rate the
                                                     usefulness of the
                                                     information
                                                     provided on this
                                                     site.
                                                    Please rate the
                                                     convenience of the
                                                     information on this
                                                     site.
                                                    Please rate the
                                                     ability to
                                                     accomplish what you
                                                     wanted to on this
                                                     site.
Look and Feel.....................................  Please rate the ease
                                                     of reading this
                                                     site.
                                                    Please rate the
                                                     clarity of site
                                                     organization.
                                                    Please rate the
                                                     clean layout of
                                                     this site.
Navigation........................................  Please rate the
                                                     degree to which the
                                                     number of steps it
                                                     took to get where
                                                     you want is
                                                     acceptable.
                                                    Please rate the
                                                     ability to find
                                                     information you
                                                     want on this site.
 


[[Page 48907]]

    Comments should be sent to the address in the preamble.

    Dated: September 4, 2019.
Simon Y. Liu,
Associate Administrator, ARS.
[FR Doc. 2019-20094 Filed 9-16-19; 8:45 am]
BILLING CODE 3410-03-P