[Federal Register Volume 84, Number 175 (Tuesday, September 10, 2019)]
[Notices]
[Pages 47507-47509]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-19446]


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FEDERAL RESERVE SYSTEM


Proposed Agency Information Collection Activities; Comment 
Request

AGENCY: Board of Governors of the Federal Reserve System.

ACTION: Notice, request for comment.

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SUMMARY: The Board of Governors of the Federal Reserve System (Board) 
invites comment on a proposal to extend for three years, without 
revision, the Consumer Satisfaction Questionnaire, the Federal Reserve 
Consumer Help--Consumer Survey, the Consumer Online Complaint Form, and 
the Appraisal Complaint Form (FR 1379a, b, c, and d; OMB No. 7100-
0135).

DATES: Comments must be submitted on or before November 12, 2019.

ADDRESSES: You may submit comments, identified by FR 1379a, b, c, d, by 
any of the following methods:
     Agency Website: https://www.federalreserve.gov. Follow the

[[Page 47508]]

instructions for submitting comments at https://www.federalreserve.gov/apps/foia/proposedregs.aspx.
     Email: [email protected]. Include OMB 
number in the subject line of the message.
     Fax: (202) 452-3819 or (202) 452-3102.
     Mail: Ann E. Misback, Secretary, Board of Governors of the 
Federal Reserve System, 20th Street and Constitution Avenue NW, 
Washington, DC 20551.
    All public comments are available on the Board's website at https://www.federalreserve.gov/apps/foia/proposedregs.aspx as submitted, 
unless modified for technical reasons or to remove personally 
identifiable information at the commenter's request. Accordingly, 
comments will not be edited to remove any identifying or contact 
information. Public comments may also be viewed electronically or in 
paper form in Room 146, 1709 New York Avenue NW, Washington, DC 20006, 
between 9:00 a.m. and 5:00 p.m. on weekdays. For security reasons, the 
Board requires that visitors make an appointment to inspect comments. 
You may do so by calling (202) 452-3684. Upon arrival, visitors will be 
required to present valid government-issued photo identification and to 
submit to security screening in order to inspect and photocopy 
comments.
    Additionally, commenters may send a copy of their comments to the 
Office of Management and Budget (OMB) Desk Officer--Shagufta Ahmed--
Office of Information and Regulatory Affairs, Office of Management and 
Budget, New Executive Office Building, Room 10235, 725 17th Street NW, 
Washington, DC 20503, or by fax to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: A copy of the Paperwork Reduction Act 
(PRA) OMB submission, including the reporting form and instructions, 
supporting statement, and other documentation will be placed into OMB's 
public docket files, if approved. These documents will also be made 
available on the Board's public website at https://www.federalreserve.gov/apps/reportforms/review.aspx or may be requested 
from the agency clearance officer, whose name appears below.
    Federal Reserve Board Clearance Officer--Nuha Elmaghrabi--Office of 
the Chief Data Officer, Board of Governors of the Federal Reserve 
System, Washington, DC 20551, (202) 452-3829.

SUPPLEMENTARY INFORMATION: On June 15, 1984, OMB delegated to the Board 
authority under the PRA to approve and assign OMB control numbers to 
collection of information requests and requirements conducted or 
sponsored by the Board. In exercising this delegated authority, the 
Board is directed to take every reasonable step to solicit comment. In 
determining whether to approve a collection of information, the Board 
will consider all comments received from the public and other agencies.

Request for Comment on Information Collection Proposal

    The Board invites public comment on the following information 
collection, which is being reviewed under authority delegated by the 
OMB under the PRA. Comments are invited on the following:
    a. Whether the proposed collection of information is necessary for 
the proper performance of the Board's functions, including whether the 
information has practical utility;
    b. The accuracy of the Board's estimate of the burden of the 
proposed information collection, including the validity of the 
methodology and assumptions used;
    c. Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    d. Ways to minimize the burden of information collection on 
respondents, including through the use of automated collection 
techniques or other forms of information technology; and
    e. Estimates of capital or startup costs and costs of operation, 
maintenance, and purchase of services to provide information.
    At the end of the comment period, the comments and recommendations 
received will be analyzed to determine the extent to which the Board 
should modify the proposal.

Proposal Under OMB Delegated Authority To Extend for Three Years, 
Without Revision, the Following Information Collection

    Report title: Consumer Satisfaction Questionnaire, the Federal 
Reserve Consumer Help--Consumer Survey, the Consumer Online Complaint 
Form, and the Appraisal Complaint Form.
    Agency form number: FR 1379a, FR 1379b, FR 1379c, and FR 1379d.
    OMB control number: 7100-0135.
    Frequency: Event generated.
    Respondents: Consumers, appraisers, and financial institutions.
    Estimated number of respondents: FR 1379a, 551; FR 1379b, 1,455; FR 
1379c, 6,719; FR 1379d, 7.
    Estimated average hours per response: FR 1379a, 5 minutes; FR 
1379b, 5 minutes; FR 1379c, 10 minutes; FR 1379, 30 minutes.
    Estimated annual burden hours: FR 1379a, 46 hours; FR 1379b, 121 
hours; FR 1379c, 1,120 hours; FR 1379d, 4 hours.
    General description of report: The FR 1379a is sent to consumers 
who have filed complaints with the Federal Reserve against state member 
banks or other financial institutions supervised by the Federal 
Reserve. The information is used to assess the satisfaction of the 
consumers with the Federal Reserve's handling of, and written response 
to, their complaints at the conclusion of an investigation. The FR 
1379b is a survey sent to consumers who contact the Federal Reserve 
Consumer Help [desk] (FRCH) \1\ to file a complaint or inquiry. The 
information is used to determine whether consumers are satisfied with 
the way the FRCH handled their complaint. The FR 1379c collection 
addresses the burden associated with consumers electronically 
submitting a complaint against a financial institution to the FRCH. The 
FR 1379d collects information about complaints regarding a regulated 
institution's non-compliance with the appraisal independence standards 
and the Uniform Standards of Professional Appraisal Practice, including 
complaints from appraisers, individuals, financial institutions, and 
other entities.
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    \1\ See www.federalreserveconsumerhelp.gov/.
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    Legal authorization and confidentiality: The FR 1379 family of 
forms is authorized pursuant to section 8 of the Federal Deposit 
Insurance Act (Section 8) \2\ and section 11(a) of the Federal Reserve 
Act (Section 11(a)).\3\ Section 8 provides the Board broad authority to 
enforce compliance with laws against entities within its jurisdiction, 
including state member banks. Section 11(a) broadly empowers the Board 
to examine ``the affairs of each Federal reserve bank and of each 
member bank.'' \4\ The Board uses the information obtained from the FR 
1379 to help fulfill these obligations. The forms comprising the FR 
1379 family of forms are voluntary. Individual respondents may request 
that information submitted to the Board through the FR 1379 family of 
forms be kept confidential on a case-by-case basis. The Consumer 
Satisfaction Questionnaire (FR 1379a) does not collect any personal 
information from the respondent and is not likely to be

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considered confidential. Three of the forms (the FRCH--Consumer Survey 
(FR 1379b), Consumer Online Complaint Form (FR 1379c), and Appraisal 
Complaint Form (FR 1379d)) collect personal information, such as the 
respondent's name, contact information, and information regarding the 
subject of the complaint. This personal information may be kept 
confidential under exemption 6 of the FOIA to the extent disclosure of 
such information would constitute an unwarranted invasion of personal 
privacy.\5\ In addition, information concerning the subject of a 
complaint may be kept confidential under exemption 4 of the FOIA to the 
extent it involves trade secrets and confidential commercial and 
financial information.\6\ With respect to the Consumer Online Complaint 
Form (FR 1379c) and Appraisal Complaint Form (FR 1379d), determinations 
regarding disclosure of the information to third parties of any 
confidential portions of these forms would be made in accordance with 
the Privacy Act.\7\ A hyperlink directing the applicant to the relevant 
Privacy Act statement will be provided in these forms on the Board's 
website.
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    \2\ 12 U.S.C. 1818.
    \3\ 12 U.S.C. 248(a).
    \4\ The FR 1379d is additionally authorized pursuant to Title XI 
of the Financial Institutions Reform, Recovery, and Enforcement Act 
of 1989, which requires the Board to prescribe standards for 
appraisals used by its regulated entities. See, 12 U.S.C. 3331-3355.
    \5\ 5 U.S.C. 552(b)(6).
    \6\ 5 U.S.C. 552(b)(4).
    \7\ 5 U.S.C. 552a(b).

    Board of Governors of the Federal Reserve System, September 4, 
2019.
Michele Taylor Fennell,
Assistant Secretary of the Board.
[FR Doc. 2019-19446 Filed 9-9-19; 8:45 am]
 BILLING CODE 6210-01-P