[Federal Register Volume 84, Number 172 (Thursday, September 5, 2019)]
[Notices]
[Pages 46763-46764]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-19088]


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NUCLEAR REGULATORY COMMISSION

[NRC-2019-0095]


Information Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Nuclear Regulatory Commission.

ACTION: Notice of submission to the Office of Management and Budget; 
request for comment.

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SUMMARY: The U.S. Nuclear Regulatory Commission (NRC) has recently 
submitted a request for renewal of an existing collection of 
information to the Office of Management and Budget (OMB) for review. 
The information collection is entitled, ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.''

DATES: Submit comments by October 7, 2019. Comments received after this 
date will be considered if it is practical to do so, but the Commission 
is able to ensure consideration only for comments received on or before 
this date.

ADDRESSES: Submit comments directly to the OMB reviewer at: OMB Office 
of Information and Regulatory Affairs (3150-0217), Attn: Desk Officer 
for the Nuclear Regulatory Commission, 725 17th Street NW, Washington, 
DC 20503; email: [email protected].

FOR FURTHER INFORMATION CONTACT: David Cullison, NRC Clearance Officer, 
U.S. Nuclear Regulatory Commission, Washington, DC 20555-0001; 
telephone: 301-415-2084; email: [email protected].

SUPPLEMENTARY INFORMATION:

I. Obtaining Information and Submitting Comments

A. Obtaining Information

    Please refer to Docket ID NRC-2019-0095 when contacting the NRC 
about the availability of information for this action. You may obtain 
publicly-available information related to this action by any of the 
following methods:
     Federal rulemaking Website: Go to https://www.regulations.gov and search for Docket ID NRC-2019-0095.
     NRC's Agencywide Documents Access and Management System 
(ADAMS): You may obtain publicly-available documents online in the 
ADAMS Public Documents collection at https://www.nrc.gov/reading-rm/adams.html. To begin the search, select ``Begin Web-based ADAMS 
Search.'' For problems with ADAMS, please contact the NRC's Public 
Document Room (PDR) reference staff at 1-800-397-4209, 301-415-4737, or 
by email to [email protected]. The supporting statement is available 
in ADAMS under Accession ML19231A267.
     NRC's PDR: You may examine and purchase copies of public 
documents at the NRC's PDR, Room O1-F21, One White Flint North, 11555 
Rockville Pike, Rockville, Maryland 20852.
     NRC's Clearance Officer: A copy of the collection of 
information and related instructions may be obtained without charge by 
contacting the NRC's Clearance Officer, David Cullison, Office of the 
Chief Information Officer, U.S. Nuclear Regulatory Commission, 
Washington, DC 20555-0001; telephone: 301-415-2084; email: 
[email protected].

B. Submitting Comments

    The NRC cautions you not to include identifying or contact 
information in comment submissions that you do not want to be publicly 
disclosed in your comment submission. All comment submissions are 
posted at https://www.regulations.gov and entered into ADAMS. Comment 
submissions are not

[[Page 46764]]

routinely edited to remove identifying or contact information.
    If you are requesting or aggregating comments from other persons 
for submission to the OMB, then you should inform those persons not to 
include identifying or contact information that they do not want to be 
publicly disclosed in their comment submission. Your request should 
state that comment submissions are not routinely edited to remove such 
information before making the comment submissions available to the 
public or entering the comment into ADAMS.

II. Background

    Under the provisions of the Paperwork Reduction Act of 1995 (44 
U.S.C. chapter 35), the NRC recently submitted a request for renewal of 
an existing collection of information to OMB for review entitled, 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery.'' The NRC hereby informs potential respondents 
that an agency may not conduct or sponsor, and that a person is not 
required to respond to, a collection of information unless it displays 
a currently valid OMB control number.
    The NRC published a Federal Register notice with a 60-day comment 
period on this information collection on May 15, 2019 (84 FR 21839).
    1. The title of the information collection: Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery.
    2. OMB approval number: 3150-0217.
    3. Type of submission: Extension.
    4. The form number if applicable: Not applicable.
    5. How often the collection is required or requested: On occasion 
and annually.
    6. Who will be required or asked to respond: Individuals and 
households; businesses and organizations; State, Local, or Tribal 
governments.
    7. The estimated number of annual responses: 4,200.
    8. The estimated number of annual respondents: 4,200.
    9. An estimate of the total number of hours needed annually to 
comply with the information collection requirement or request: 1,087.5.
    10. Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, for the purpose of improving service delivery. By qualitative 
feedback we mean information that provides useful insights on 
perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management. Feedback collected under this 
generic clearance will provide useful information, but it will not 
yield data that can be generalized to the overall population. This type 
of generic clearance for qualitative information will not be used for 
quantitative information collections that are designed to yield 
reliably actionable results, such as monitoring trends over time or 
documenting program performance. Such data uses require more rigorous 
designs that address: The target population to which generalizations 
will be made, the sampling frame, the sample design (including 
stratification and clustering), the precision requirements or power 
calculations that justify the proposed sample size, the expected 
response rate, methods for assessing potential nonresponse bias, the 
protocols for data collection, and any testing procedures that were or 
will be undertaken prior to fielding the study. Depending on the degree 
of influence the results are likely to have, such collections may still 
be eligible for submission for other generic mechanisms that are 
designed to yield quantitative results.

    Dated at Rockville, Maryland, this 29th day of August, 2019.

    For the Nuclear Regulatory Commission.
David C. Cullison,
NRC Clearance Officer, Office of the Chief Information Officer.
[FR Doc. 2019-19088 Filed 9-4-19; 8:45 am]
 BILLING CODE 7590-01-P